AmaWaterwaysReviews of amawaterways.com

Absolutely TERRIBLE agent AMA Waterways assigned to me, she was VERY UNRESPONSIVE and not helpful at all. I put my deposit down and had a few questions for my agent and she was not available. I was VERY FRUSTRATED so i ended up cancelling the trip and lost 50% of my money. I guess AMA doesnt care about customer relations any more. If people cancel AMA STILL GETS 50% deposit which is not right if you get assigned an unproductive AMA rep. AMA USED to be excellent years ago. NOT ANY MORE.

On a Danube cruise. Severe disruptions handled badly and rudely by Cruise manger. Balcony cabin being repeatedly plunged into darkness by other ships mooring alongside for very long periods. No water at all in cabin bathroom on first morning. Had to try and wash with bottled drinking water. Waiting staff are lovely but management are not good. Budapest not visited; day less at Vienna. No option to cancel cruise prior to arrival.

We have done over forty cruises so have experience. Just got off the amastella which got us as far as Vienna missing the last two ports Bratislava.Budapest. we were bused from Vienna to Budapest Five hours . The bus driver being a very confident driver for us our of a situation which works have made it longer . Meanwhile back to the ship we had absolutely no paperwork from the ship for a failed cruise stops . Not their job ? Tough ! It is very understaffed so no real cleaning done in cabins? Food was OK as was the service thank you Sara and team. But they feel badly the day we got off the ship. We had a basic breakfast. And we're told to take food with us of the ship. Ok what are we meant to carry it in? Entertainment? Steve the pianist is far too loud if you ask him to turn it down a bit he turns it up. ? Apparantly first time in 40 years the water level was too low to continue from Vienna it's a canal with locks? Manage them . . A very expensive waste of money never again ...

Think good before you book a trip of Ama Waterways We booked by a travelagent a trip from Medellin to Panama City of Ama waterways. The trip was from the 15th june till the 30th June. We visit Medellin, Cartagena, Abbarguilla in Colombia and Panama City. The cost of this trip was € 15.500,00 except cost of dining and lunch in de the hotels. The totall tour was well organised and the hotels were from very high level. We cross the Magdalena River with the Ama Magdalena from the20th June till the27th June. On the 23th June they organised on the upperdeck outside a Colombian breakfastbuffet. The temperature outside was at least 30 degrees Celsius. The ship had inside a good airconditioning system. All the passengers used this breakfast and later that in the evening there were at least from the 36 passengers 15 passengers ill. They had a foodpoisoning and upset stomaches. The passengers with a really good health recovered after 3 days. The passengers with a bad health were not recovered when they stay in the hotel in Panama City. So my wife lied the hole days the room of the beautifull Sofitel in Panama City. I asked the assistant of Ama in Panama City and he said that it was not his job to help the passengers. He was only for organising the tours. The Sofitel was responsible for that help. Ama let us down. The assistant of Ama in Colombia said that the food on the ship was not the start of illnes of the at least 15 passengers, who sailed with the Ama Magdalena. Very strange when you look to that quantity of ill passengers. I sent Ama to the Emergency department an email but till this moment received any reaction. The last 7 days was a big disaster and we like to receive the completely refund of the last 7 days. With many help from KLM and the people of the airports we are glas to arrived in the Netherlands and we go tomorrow to University Hospital in Leiden. We have made a lot exta charges for medicins, and doctors. Unfornately we could not enjoy from the beautyfull Panamy City and the last days in Colombia. We are looking forward to the reaction of Ama Waterway. So we look to the actual situation we will never book a trip with Ama. That can be change when sent her excuses for all what happened on the ship and the complete refund the last 7 days to us.

I am sailing on the Amabella. Before sailing I checked the age limit for children. The stated age for Europe was no children under the age of 4 years old and not recommended for children 4 to 7. To my surprise there is a 2 year old child. The actions of the child is very disturbing when trying to enjoy a tour or eat a meal. Very concerned why Ama waterways broke there rules. The ship manager could not explain. Theses trips are expensive, I didn't realize that I was booking a Disney cruise. I didn't realize Ama had such low standards.

Terrible experience We paid £12000 for this cruise ... the room was comfortable Our concerns were with food which was mediocre ... I was expecting top rate food and wines. On certain days I was told this was the wine and there was nothing else I only drink red wine .. the wines were cheap ! The day of the gala dinner they were aware of my shellfish allergy and I ended up with cheap steak and chip I felt like crying The sommelier was pushy and we bought 2 expensive wines which were 50 euros cheaper in Porto The visits to the Quito seemed to be an exercise is buying scarves from a Countess and a cheap dinner the dessert was like a snail on my plate that I think was crème caramel The lunch in Salamanca and the armature performance of Spanish dancing was again poor We stayed on board for one meal and again we were offered limited food and wine Through no fault of the cruise we were stuck due to a lock problem the response of the ship was to provide a disco and free sangria we were trying to rest and the noise was awful Check out other cruise lines that are cheaper We feel aggrieved with our travel agent who sold this to us knowing our history

We were extremely disappointed with AMA waterways cruise from Basel to Amsterdam along the Rhine River recently. For the amount of money this cruise cost, it should have been top notch and it was NOT! I almost felt insulted by the “ snacks” that were offered every day— seriously?? Marshmallows,figs,banana chips, gummy bears and plain sugar cookies????!! Not to mention they were the same snacks EVERY DAY!! All they did to replenish them; was to top them off with the same thing! If the snacks weren’t eaten, they remained the same ones— you could tell because each day, they tasted more stale! Don’t even go there with the lack of alcoholic beverages!! Seriously??? They offered beer and wine at lunch and dinner & anything beyond that ( for alcohol)— you had to pay for!! Sip and sail for one hour was the only time you could get a cocktail ( free) and it had to be from the couple of cocktails they were offering; otherwise you had to pay!!!! I’ve been on cruises before & no matter what time of day, you could walk the entire length of the ship and there was always an over abundance of different types of food at your disposal. This cruise— you had to hunt for food. As far as excursions; yes, there were many; but for a ship that is carrying,on average, an older crowd of passengers— the crew director/man in charge— was not user friendly! He spoke nonstop about al the excursions, and it became overwhelming to most.he always had a smile on and at times was pleasant; but other times he was very curt, & made quite a few people feel uncomfortable and inadequate in their understanding of what he was talking on and on about. To sum it up— please do NOT spend your money on this cruise! It is OVER PRICED AND OVER HYPED!!!

They say you should rate a company on how they deal with things when the go wrong and that is this review. We recently went on a river cruise down the Danube on the Amamagna. We also took the option of 2 days in Munich before and 2 days in Budapest after. Munich wasn't a great experience, the hotel was billed as a 5 star and at £700 a night i expected luxury. Instead I got a room in an annexe that hadn't been refurbished in more than 20 years. I approached Ama and the best they could do for me was pass on my comments to the hotel. The cruise itself was nice as was the hotel and stay in Budapest but Munich tarnished what was supposed to be a holiday of a lifetime.