The Alzheimer’s StoreReviews of alzstore.com

Buyer beware! I bought a tabby cat as a gift, but the recipient wasn't comfortable keeping it. They recently lost their cat and I thought this might provide comfort but it was an erie reminder. When we tried to return it, we were denied because the battery tab was pulled—a rule that is listed nowhere on their website. Expecting customers to judge a product without even turning it on is completely unreasonable. I will never buy from this company again and suggest looking elsewhere.

I purchased a music player for my 93-year-old mum. It didn't work. I tried to resolve it via email and phone calls. But the product still doesn't work. The company is refusing to issue a refund or send a new item. Huge waste of time and money.

terrible customer service after several attempts to reach both this distributor and the original manufacturer. Zero assistance with problem solving a successful install.

This company sent me a defective product that did not work upon opening it. It never worked. They want me to send it back to them at my expense and are then going to charge me a restocking fee for a defective item. They do not answer their phones, do not return calls and are a huge scam. Avoid them at all costs

I ordered the robotic cat for my parent with dementia in the nursing home. It was $150 on sale and advertised being able to do many things and follow several verbal commands. I literally opened the package, charged the product then went through the “commands” only to realize this very expensive “robot” only moves its head and tail and lights up its eyes on commands without actually doing anything. I fail to see what makes it worth more than $20. I asked for a return THE SAME DAY and was told it can’t be returned because it has “fur” and cannot be cleaned and restocked. I saw that even on products they DO allow you to return (which seems like almost none of them for one reason or another)…they charge a 25-50% “fee.” Horrible company preying on people who are already going through the trauma of dealing with loved ones with dementia.

Alz store are resellers and dont support their sales. Advertising is completely misleading. Puppy Animatronics : noisy, movement old fashioned and robotic like a recorded doll of the 1960s Barks not lifelike. Not soft, padded or cuddly. Huge ripoff and not worth the money at all. The actual manufacturers are responsive so if determined to buy go there. This alz store filter their reviews, so if you find this review on google/yelp/trustpilot and not on their site ( I will publish on both ) you know not to trust any of their reviews. What a pity and a misuse of families trust and compassion for their family members. They will claim that it is not returnable since it is a fluffy or furry device , as is all there similar products so they are essentially saying not returnable but finding a way round to deceive by not writing that. In this day and age this kind of store preying on the public should be illegal. I will post video of dog on google reviews in the next two weeks.

This business seems very sketchy. The product I ordered was not advertised accurately. I want to return and am trying to but they are super restrictive in their return policy, especially over the holidays. I feel as if we’ve been scammed. Be careful ordering from this site.

I bought two items in September. Changed circumstances meant I needed to return them within the 30 day return window. I did manage to get a Return Authorization and shipped them back at my own expense. They slow-walked the refund, only refunded one item (minus the 25% restocking fee), ghosted me. I am working through a credit card dispute process to get the refund for the second item. I have lots of documents to support my claim so I expect to get it but they are absolutely horrible to deal with.