Audrey K.
Never received product
I placed an order on January 19 and I never received product.
Response from RoyalFeb 7, 2022
Hello. Thank you for letting us now the issue with your order. We truly apologize for the delay. The product you purchased was on backorder and we were trying our hardest to get the fresh batch to our warehouse, complete our quality control checkup, and ship out the product as soon as possible. We have seen a huge demand recently and are doing our best as a small business to keep up. Due to covid, logistical issues has caused inventory to be delayed in transit, but we are vigilant to make sure we get you your products safely and securely. As you may have seen/ received a notification that your order has been successfully shipped and you should get it very shortly. Please reach out to us if you have any other questions; we're always here to help.




