AltobooksReviews of altobooks.com

Terrible!!! I ordered set of textbooks. It was delivered on time but PREVIOUS edition instead of advertised. Send multiple e-mails and called them without getting any response. I ordered books from different places but have never had with kind of experience. As I understand fraud is something normal for this company.

good product and quick delivery!

Great books at minimum cost. Great service by Altobook. Hats off to you.

I ordered 2 books. They came in a package, but one of the books was incorrect. I emailed them, no response. I sent a message through their online customer service thing, they said "We are very sorry... We don't know if that book is in stock anymore but will check. Send us back the book, and when we get it, we'll refund you for the book we should have given you." They didn't even mention paying for shipping of me sending it back. I asked them how they did not know their stock when I can go to the website and see their stock, and if they would pay for shipping. No response. I sent the same message through their customer service thing again. No response. It's been several extra weeks and I really wanted that book ): Edit: I called them and they said they promised they would send it over as well as send over a shipping label. They proceeded to not send anything. I called them again a week later and asked for the book. This time I forgot to mention the other book situation and was pretty mad in general and made the guy promise several times to send me my book. He did, said it would be there in 3~4 days. It actually took more like 7, but I did get the book eventually. Hooray! It should not have taken that much effort to get a 10 dollar book though, so they still get 1 star (Note: For reference,I planned beforehand to write a review independently of my experience because I don't like the bias that comes from only seeing reviews of customers with extreme experiences and I could not judge this company from the reviews a priori)

My credit card was charged. However, I have not received the book I ordered. The store has not responded with a delivery date or method of tracking.

Shipping for the book took a few days longer than what I paid for. The packaging was not very good quality, but the book is the correct book and for what I paid for it it seems like a good deal. It would be better if it shipped in time and if tracking information was available. A tracking number was provided, however I was only given information when it was a day out and before that had no idea how long it would take or where the package was.

My book was supposed to arrive friday (I paid extra for shipping) but arrived the Wednesday after. I emailed customer service and got no response about the delay. The book is right and the price was good, but be prepared to wait a while.

I emailed twice about my order but never got a response back