Altered WayReviews of alteredway.com

Would not process refund for good never delivered to customer. Attempted to reach out to them numerous times with no updates or response. Buyer beware, you're just handing your money over to swindlers.

Altered way is a scam company that closes down when there's too many complaints and then reinvents itself as another company later. Now they're selling shoes. They ruined Christmas last year for my child and I wish there was a way to shut down these scummy individuals.

I ordered 2 blankets, & only received 1. They were ordered at the same time, same tracking number..the email I received says both were delivered. I was here when the mail carrier made the delivery. I spoke to USPS, and they said this wasn't an error on their part, & to contact the company. I've sent 2 emails, tagged the company on their Facebook post about my order..nothing. the blanket I'm missing is $85, and I am really upset. I better receive the blanket soon, or I'm going to have to contact my bank because I'm not getting scammed. Of course there's no phone number to call for customer service. This is very disappointing.

Website was easy to use and blanket was exactly as described!

Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

Absolutely amazing experience with Altered Way. I ordered five blankets and one custom one with some art my son drew and they all turned out amazing! I go the cheaper material and was shocked how soft and nice they all turned out. Sarah from the customer service team really set my mind at ease, the photo of my sons drawing i had wasnt the best quality and somehow they were able to turn it into a 60 inch blanket and it looks crystal clear! Will definitely be ordering more for my pokemon obsessed nieces and nephews for Christmas. Thank you so much!

The blankets I received are smaller than visual. They were pretty much baby bed blankets. I returned for refund only to receive site credit. Not very happy customer. The blankets did look very nice. Just disappointed in size. The next size up is double than what I paid for smaller blanket. I purchased two. So instead of paying around 60$ to up size I am looking at 120$. Had I known that I probably would not have ordered at all. They really need to advertise that the smallest blanket is crib size. I was told they only offer store credit for the smaller blankets. I guess you only get your money back if your order the bigger sizes. Not very happy.

After receiving a very small blanket 30x40 I was disappointed and left a bad review. Then I ordered the largest one they have with the 20% coupon they sent me. The owner then reached out to return the smaller blanket and change the price of the larger blanket to just the difference!! I told her not to worry about it, I would just gift the smaller one but it was very cool she offered. The quality of these blankets are so nice! The print is sharp and clean!! This is the company to go with for Pokémon blankets for sure!!