JG
We stayed at The Captain's Quarters in August 2025 - very disappointing
We stayed at The Captain's Quarters in August 2025 - it is owned by Alstanvy Getaways. The location is extremely good, but there the positive aspects end. The apartment was not clean, with visible stains on the furniture, scuff marks on walls, and dust on surfaces. There was a smell of damp throughout and there was mould in the bathroom, in the bin lids, and in the powder dispenser drawer of the washing machine. The bathroom bin was filthy and had no liner. The shower had no temperature control and fluctuated from cold to dangerously hot with no warning. There was a filthy, rusty BBQ outside in an area that was overgrown with weeds and had bricks lying around which constituted a tripping hazard. The small path to the front door is all broken and cracked – another tripping hazard. There was no way a gardener had been and I’d be very surprised if a cleaner had either. The outside area where the car was parked was full of tall weeds and broken stonework – another tripping hazard. The state of the accommodation had a very negative impact on our holiday and the whole thing was extremely disappointing. I’ve never complained before about any of the accommodation I’ve booked, so this was very upsetting especially as it was a holiday with my grandson. These do not reflect the photos in the listing which looks clean. The Owner would not enter into any discussions and denied all my claims, however, my photographs back up my comments and Booking.com has now issued me compensation as a result of same.