AlpinestarsReviews of alpinestars.com

Ordered some motorbike gloves Women Stella Freeride V2 Gloves - XS / Black1 Women Stella Freeride V2 Gloves When they turned up it says cycling on the label but nowhere on the website it states they’re for cycling. Really annoyed with this. These provide no protection at all on a motorbike. Nice one

I discovered that all of the Tech Air Off-Road have a manufacturing defect that results in the chest protector being crooked. When I submitted a review on their site I was sent a notice to revise my review. Every review that I submit is being sent back to me with the request that I revise it. This leads me to believe that they will only approve positive product reviews on their website, which is a dishonest way to operate in my opinion.

Ho chiesto un ricambio per una bretella elastica di un paraschiena da 180€. Dopo varie peripezie, il negoziante mi comunica che Alpinestar le fornirebbe a 40€ la coppia, ma non sono disponibili, non le consegnano. Vergognosa customer experience.

Avoid this company like the plague! Absolute nightmare to deal with, they ship stuff from Italy if you’re buying in the UK and every part of dealing with them is horrendous. Sent me bike shoes in US sizes that I paid £200 for and trying to send them back for a a refund the past 3 weeks has been a nightmare. Customer service is non existent they reply every week or so, it’s like they’re being intentionally difficult to stop you getting a refund. Do not under any circumstances shop with these people you will absolutely regret it.

Sono 3 volte che scrivo nella chat per chiedere informazioni e 3 volte che non rispondono (nonostante c'è scritto "risponde entro pochi minuti") sembra una presa in giro. E la cosa assurda è che già non rispondono prima di vendere,ho serie difficoltà ad immaginare il post-vendita. Mi rivolgerò direttamente ad un rivenditore

Brand new Tech Air 10 bought several months ago. Attempted to charge it for the first time a week ago for a race this past weekend. The suit connects to the app and show as being charged but the LED fob isn't lighting up. Called Torrance office and was brushed off and told to email customer support even though I live 30 mins away and had a race in 2 days. I had 1 halfhearted email from support with a basic suggestion to charge the LED (no luck) That was Thursday afternoon. No follow up. I missed my race as I couldn't be certain the suit was 'live'. Not happy. Strongly considering asking for a refund and getting D Air

Ho acquistato una giacca Alpinestars missile v2 ignition, un prodotto che si presuppone di punta per le giacche da moto, dato che ha anche sliders gomiti, protezione gobba sulla schiena etc etc ed uno dei prezzi di cartellino più alti per le giacche di Alpinestars. Dopo soli un paio di mesi di utilizzo, e con il solo gesto di infilare i guanti, tutto lo spandex (tessuto tecnico) sui polsini si è consumato al punto di bucarsi. ho dovuto portare la giacca da un artigiano della pelle e farmi fare un inserto nuovo in pelle sui polsini a mie spese. Come tanti altri ho scritto ad Alpinestars senza mai avere risposta. Non comprerò mai più nessun prodotto di questa marca, delusione massima, detto da un veneto che comprava Alpinestars da sempre….ma si sa la delocalizzazione nei paesi come cina, vietnam etc porta a questi risultati… addio qualità artigiana italiana…il fatto è che una giacca che costa 600€ di listino non può essere di fattura e materiali così mediocri, così si lucra anche sulla sicurezza di noi motociclisti!

I'd give NO star if I could! I have drystar items that I was told are waterproof, 20 minutes in the rain and I may as well not have them on. Messaged on their site and asked about a product and needed some advice. Reply 5/1/24 - Nothing regarding my email. Only an email from them asking how I rated the advice I was provided. There was no reply with any advice, only an email asking for feedback. 2nd email 5/1/24 - I reply to the feedback email telling them there was no advice. Reply 9/1/24 - a guy called Max sends apology and asked if I could send query again, so I did. Still waiting.