AlpinestarsReviews of alpinestars.com

If you want crappy products & non existent customer service, buy from alpinestars! I had to chase them down after 5+ emails over the span of 1 month asking them for an update on the warranty on a leaking rainsuit. When I finally got a hold of them they couldn’t give me an estimated turnaround time for sending the rainsuit in for testing. He said this is part of the warranty procedure. The part when they try to hide from the customer. We love alpinestars but no longer will support a brand who won’t own up to their mistakes.

Customer service is absolutely appalling i wanted a pair of Alpinestars radon relaxed fit jeans in blue 36W 36L they come up in different sizes depending on what colour you get so I emailed Alpinestars and got nowhere fast very unhelpful i sent about 5 email I did get the odd reply I sent pics in my last email and had no reply from them The Alpinestars Radon black come up big in the waist and perfect in the leg and in the blue they come up perfect in the waist and skinny fit in the leg. I went to J&S 1st then to Essexs bikers the to Sportsbikeshop and a few stalls at a bime show and all off them were the same. 2 of the shops said for some reason they do come up different and they don't know why

I want to learn, is this Thealpinestars account fake?I gave order.But I cannot connet with them?

Have purchased many items over the years from this Company,and have been happy until ,I got my tec 7 Motorcycle boots from millennium in st Helens.bought In good faith thinking they were waterproof,but sadly After only half dozen rides they were flooding and not letting water out.the was a reaction with the boots and they really stank ,got in touch with the company to ask for help and got a fob off from italy.ive owned many boots never had trouble like these,ended up paying over £500 for guaranteed waterproof from Daytona. Pity they put short term gain over long term loss.I have no confidence in after sales to purchase anymore products of them.

ZERO response from customer service as about making a return from the UK. I took a punt that a large company like this would have a simple way to return goods from the UP, like all of their COMPETITORS. Unfortunately as per lots of other comments on here Alpinestars customer service is non-existent. Do your self a favour and buy from a reputable UK company - I so wish I had.

Very disappointing customer service,won't be buying anymore equipment from this company 😒

Bought an Alpinestars motorcycle jacket 2 years ago only for it to recently have the zipper snap off. I contacted the place I bought the jacket from and they have been passing my messages on to their alpinestars rep. The rep said that because it’s out of warranty that it cannot be replaced or fixed, however, under the ACCC im entitled to a “free repair to a minor problem”. The rep has disregarded this information leaving me quite annoyed. If they don’t come to a resolution I won’t be buying anymore alpinestars products and will advise other people not to either.

Do not trust any equipment that is Air equipment from this company Alpinestars . I had a race AIR Race Tech vest showed that it was completely good and ready to deploy on sleeve as it should. when I crash, the airbags did not deploy properly and rear back protector still in tact. NEVER DEPLOYED. Alpinestars keeps telling me how my accident was correct though their data was wrong and shows proof of BAD PRODUCT with errors. They tried giving me back same vest and charge $300 saying vest is okay. I WILL never trust them or work with them again. HOW CAN A RIDER TRUST THIS COMPANY. DO NOT BUY AIR RACE TECH ALPINESTARS 100% faulty errors and doesn’t work.