AlpinestarsReviews of alpinestars.com

Terrible company. Shocked that such a well known brand can have such poor customer service and basically rip us off. Trying to return some boots that we paid nearly £150 for and the website failed to generate a returns label. Tried for 3 days to contact by email, chat and nothing! No communication at all. Yet. We have a limited number of days to return these boots. Never again will we buy from this company. Biker community beware!

Bought 1 pair of large gloves that were great but eventually lost one so bought identical pair and they were way too small. Bought on closeout so could not return. Now I'm afraid to order online without being able to try the fit. PLEASE BE CONSISTENT WITH YOUR SIZING!

Extremely irritated by the inability to answer basic questions regarding the functions of their new Tech Air 3 v 2 leather. …guys, what are you thinking, …your lack of customer engagement, support and poor service will only lead more bikers to return your over priced kit via the reseller under warranty as will I, good luck on selling this ‘excellent product’ 😂

This company is honestly awful. I have always purchased alpine-star gear. I purchased the tech air five plasma airbag. My airbag was defective and it deployed unexpectedly while I was removing my jacket. I owned the airbag for less than one month. I only used it five times. I reached out to alpinestar on June 2nd. When I reached out to them again on June 16 for an update, They told me that “customer.us1@alpinestars” Send me a message on June 10 which they did not. Now they are not responding to my emails. It’s been two weeks and I’ve provided all of the information that they need. But, they’re not giving me a solution. I reached out to Cycle Gear, which is where I bought the airbag from them. However, they are not able to help because the airbag has deployed so alpinestar needs to handle this. When you call their customer service phone number is it goes straight to voicemail. I left two voicemails and no has called me back. Now I’m stuck with a $900 defective airbag that has already deployed.

Spent £120.83 on a pair of motorcycle gloves for my nephew July last year for his 20th birthday to go with his first bike. Less than a year later (April) and after less than 1,000 miles of riding they started to come apart at the seams between the fingers. I returned these to the point of purchase only to be told that they could not replace them (or refund them so we could buy a new pair) but they would have to be sent away to Alpinestars to be inspected, and once they were looked over they would either be repaired and returned or we would be given a refund. Thta was over two weeks ago now and I have still heard nothing further and my nephew still has no gloves! My nephew is therefore currently unable to use his bike to go out riding with his dad (as he has no other suitable gloves to wear!!) during some of the best riding months of the year! I will never buy another Alpine Stars product, EVER!!

Leider hat nach nicht mal 1/2 Jahr der schwarze Hoodie seine Farbe verloren und überall rote ausgewaschene Stellen. Nach mehren E-Mails die hin und her geschickt wurden, kam man bei Alpinstars zu dem Schluss, dass der Hoodie nicht nach der Pflegeanleitung gewaschen wurde. Allerdings gestand man eine Erstattung von 20% des Kaufpreises zu, was immerhin 13,60 € war. Ich komme zu dem Schluss, dass die Qualität der Stoffe sehr gering ist, denn ein Hoodie von einem Billiganbieter verliert seine Farbe komischerweise nicht nach nur 5 Monaten und kostet zudem nur 1/3 des Preises bei Alpinstars. Das war nun mal wieder der nächste Shop, bei dem ich nichts mehr kaufen werde.

My order contained 3 items which I did not order. And zero of the items I did order. Can't get hold of anyone in customer service to resolve the issue, and now I don't have the items I need. I would avoid! Terrible service.

They treat their staff like slaves, no bonus or increase in 15 years of service, the own is a tyrant who treats everyone like dirt. He is never on the premises and lets two totally incompetent women run the show. Outrageous, I hope they go bankrupt.