AlpinestarsReviews of alpinestars.com

The most disgusting customer service I’ve ever experienced and thieves as well!! Paid £7.99 for postage ( which is outrageous I might add!) for a pair of gloves to be delivered, except UPS didn’t deliver, they didn’t attempt to deliver and I had to chase around town trying to find my parcel which was dumped at a petrol station! Emailed them saying it wasn’t delivered and requested my £7.99 back, after many emails back and forth I was basically accused of being a liar and I’m still out of pocket! Absolutely shocking customer service, very rude and very overpriced in my opinion! Avoid avoid avoid!

I purchased at the beginning of August, after a week of no update I contacted and was told it was summer shutdown so order wouldn't ship for another week. I asked to cancel the order as I needed the helmet sooner. They said they couldn't. Anyway, 3 weeks after ordering it finally arrived, but as I'd already purchased another helmet I setup the return. Unfortunately it looks like the return is lost, I contacted over 3 weeks ago and was told a claim would be raised with UPS. Still no refund and now getting ignored. The ups claim website says there's an issue with the paperwork so they clearly haven't done their job properly. So frustrating getting ignored, all this could have been avoided if they had just cancelled my order. I wish I had come here first to see the bad experiences people have with this company. AVOID THIS INCOMPETENT COMPANY!!!!

Diese wasserdichten leder-Handschuhe sind Müll, sobald sie nass sind kann man sie nicht mehr anziehen 🤢... innenhandschuh ist billiges plastik🤮

Ich habe mir 3 Paar SMX1-AIR Stella Handschuhe bestellt, jeweils in unterschiedlichen Größen direkt auf der Alpinestarsseite. Die „Männer-Version“ hab ich wo anders bestellt. Siehe da: Männer M passte perfekt, hab also die behalten und die Stella Paare zurückgesendet. Seit über einem Monat warte ich darauf, dass Alpinestars bei Klarna die Retoure meldet. Ich schreib ein Mail mit der Bitte, das endlich zu machen. Heute kam die Bestätigung: 1 Paar akzeptieren sie, 2 fehlen. Wie?! Warum?! Alle 3 wurden retourniert, das sie mir nicht passen. 180€ soll ich nun bezahlen für Handschuhe, die zurück geschickt wurden, weil sie mir NICHT PASSEN. Kaufe nie wieder bei Alpinestars etwas. Meine Jacke und die Schuhe werde ich günstig verkaufen - so eine bodenlose Enttäuschung an die ich nicht ständig erinnert werden möchte.

I gave one star as that was the least I could choose but honestly I’d have give a Zero. I sent Alpinstars 7 emails regarding a suit I’d purchased and got one reply. The reply was very poor and Alpinstars wasn’t willing to resolve the issue I have with the new suit. I can’t emphasise how disappointed I am with the service I’ve received from Alpinstars who class them Selves as a premium brand I’d motorcycling equipment. I will never recommend anyone to buy Alpinstars in the future and I will never buy another item from this rubbish company.

Ho richiesto una ricarica per l'airbag Tech-Air 10 presso un dealer locale. Dopo qualche giorno vengo contattato: il preventivo è di 189 €. Confermo di procedere con la riparazione. Al rientro del prodotto, il negozio mi informa che il costo totale è salito a 280 €. Chiedo spiegazioni e mi viene detto che la spedizione, trattandosi di materiale pericoloso, costa 90 € andata e ritorno. Contatto direttamente Alpinestars, che conferma l'importo. Trovo assurdo che un prodotto nuovo venga spedito ovunque con pochi euro, mentre una riparazione costi quasi la metà del valore del dispositivo. È un sistema poco trasparente: il costo della spedizione dovrebbe essere comunicato prima, non a riparazione avvenuta. Mi capita spesso di trovare il service Alpinestars direttamente in pista durante i weekend di gare. Se avessi saputo in anticipo delle spese, avrei preferito gestire la ricarica in quel contesto, evitando costi spropositati. Il prodotto è valido, ma il servizio clienti e la trasparenza del processo lasciano molto a desiderare. Mai avrei autorizzato la riparazione se fossi stato informato correttamente. Cordiali saluti

I can't say I've ever come across a more anti-customer company in my life. I have been trying to get a product replaced for several years now, and after multiple emails to their customer service they finally agreed to replace them. I posted them back and waited... And waited.. Chased multiple times and no response. Never received the replacement. They still have my leathers. Avoid buying any Alpinestars product because if something goes wrong with them they will never try to help you.

The Alpinestars Tech 7 boots lack quality. I have been dealing with the Alpinestars warranty team since March 2025, but I have not found a solution to my problem! I bought an Alpinestars Tech 7 boot that simply started to disintegrate after practically no use. I am speaking from Brazil. I have already contacted the Brazilian, U.S., and now Italian offices. The warranty team opened the assistance case number 01226682 and promised to replace the product. However, the case has been dragging on for over 5 months, which is unreasonable. Marinna and Ranieri have responded. I have exchanged over 21 emails regarding the issue, but nothing has been resolved. I have sent photos of the product and labels four times to meet repeated requests, but to no avail! Regarding this case, I have been involved in the world of motorcycling since I was a child, so I have owned and continue to own a wide variety of street and off-road gear. I have worn FOX, ASW, FLY, GAERNE, and ALPINESTARS boots. I have repeatedly used some brands. However, none, absolutely none, have been made as poorly as Alpinestars. Moreover, most of the brands mentioned are sometimes even inferior to this prestigious brand.In fact, if we were talking about an entry-level product, one could argue that it is of lower quality due to the lower price. However, I own a pair of Alpinestars Tech 7 boots that are simply falling apart, something I have never seen before!The equipment has been used very little and is in deplorable condition. As discussed in detail with the Alpinestars team.I am completely disappointed with the product and the company's service.I will not settle for no-solution solutions. Even if I spent 100 times the cost of the equipment, I would seek compensation. It is not a matter of cost, but of how the company treats a loyal customer of its products.