AlpinestarsReviews of alpinestars.com

Ordered on 21 May. Package never arrived, and the carrier’s investigation was closed with a “proof of delivery” despite no delivery being made. Repeated requests for proof, replacement, or refund went unanswered. 30 days later, the issue is still unresolved. Very disappointing experience.

Mi pedido llegó con el embalaje abierto faltando uno de los productos y posteriormente encintado por la mensajería (UPS). Después de cruzar varios emails con el servicio al cliente de Alpinestars se remitieron a que debía esperar 14 para que la mensajería diera una respuesta (14 días ehhh). Pues bien han pasado ya más de 15 días y no tengo ninguna respuesta,no tengo el reembolso y obviamente no tengo el producto. No compres nada en Alpinestars,el servicio al cliente post venta es incompetente,ninguna solución.

Qualité médiocre semelle de chaussures qui se désagrège et alpinestars ne veux rien entendre vu que la garantie est dépassée je déconseille fortement d'acheter leur produits qui ne sont pas de bonne qualité il yba beaucoup mieux sur le marché!

My riding boots safety strap failed on both shoes in less than 1 year of ownership. And less than 6 months of actual usage. I contacted them- the only option offered was to send the shoes to them on my dollar and wait 10-15 days for the repairs and wait for a return shipment. Horrible customer service. Not very friendly. I have several products from alpinestar that are now up for sale or donations. I won't be wearing or recommending the brand anymore

Terribly expensive and terrible customer service ! I bought a tech air off-road airbag that didn’t deploy during a fall and that is now unusable (bug in the electronic central unit). After 2 weeks and several emails asking for help, no response. I regret my purchase and will not recommend alpinestar to people that want serious and reliable gears !

Ho acquistato un Alpinestars Airbag tech-air 3 V2 e mi sono trovato malissimo. Oltre alla pessima vestibilità, ho in pochi mesi avuto già due grossi problemi. Il primo, non si attivava più; il secondo, non ricaricava più. L'attivazione non è immediata e può anche essere laboriosa. Chiaramente il sistema di attivazione è stato mal progettato. In precedenza, ho utilizzavo l'airbag di Dainese con il quale invece mi sono trovato molto bene.

I prezzi ormai sono alti e la qualità è diventata troppo scadente.ho acquistato un paio di scarpe 6 mesi fà si sono scollati e li ho dovuti buttare. Sconsigliato

Really disappointed with the service from Alpinestars. I ordered a jacket and trousers but received a pair of boots. Initial customer services were quick to reply but now they have gone quiet, can't guarantee I will get my items shipped out as they "might be out of stock" and will not ship until I go through an outdated returns process that requires me to have a printer and use UPS. Is it really so hard to send out the items that I ordered!