Alpine ShopReviews of alpineshopvt.com

Just purchase product directly from manufacturer because if there is defect on an item they can’t do anything for you.

I ordered two Do Good masks, one pink and one light blue, but received two dark blue masks. Love the masks, but disappointed that I paid so much for two of the same, wrong color.

It showed that you guys had the blade online and when I purchased it. 2 days later, I got a email saying that it was sold out. So I had to look elsewhere for another pair. But I got refunded.

Not impressed. I was originally excited because I found an organic cotton top that no other stores had in stock. I ordered, and found that the shipping to me was a $12 charge.....seems extremely high and I do plenty of online shopping and know the average is $7. Now that I've received the shirt, I didn't care for the look on me personally, and decided it was too expensive to not love 100%. I began the return process and learned that all return shipping is the customers responsibility, not really a shocker considering they charged me an arm and a leg just to ship the 1 item that only weighed .5oz. The return shipping cost me $9.10, now looking back, I've lost $21.10 just to try a shirt/lightweight item from this company. It's pretty clear to me that I won't be back for anything....on top of that, no discounts or coupons to use...the shirt was the same price that you'd pay from the actual merchant, and since big box stores don't charge shipping most of the time (especially not marked up $4) it's clear who wins this competition. Sorry to be so blunt, but you need to work on your customer service skills, without the customer there is no YOU. Without any perk or advantage to shop with you, you're irrelevant to put it simply...hope you can make some improvements in the future, but either way, I probably won't see ya. Have a great one!

I ordered a new pair of skis from Alpine Shop with an email that said they had shipped the skis and they gave me a FedEx number. Four days later I get an updated email that says my order has been refunded. No explanation, nothing. I finally called the store but got a voicemail box. Meanwhile, my new bindings have arrived from REI but I have no skis on which to mount them. Very disappointed. I just received a phone call from the store but they have no idea why my skis were returned to them. The tracking number says the skis never left Vermont.

Ordered skis online, planning to pick them up in store. Upon calling the store, I was assured the skis were in stock. Only after driving an hour to pick up the skis was I told that the skis were actually OUT of stock. It then took a whole week for them to refund my money.

Terrible service! Placed my order and paid for skis as surprise present for my Husband's birthday only to receive an email the following week to say my order was cancelled and they were refunding my card. I have emailed for an explanation and they haven't even had the decency to reply! Don't depend on these guys, spend your money elsewhere!

I ordered something and then it took multiple days to send me an email back saying that you didn't have the item in stock anymore.