Alpha Paw IncReviews of alphapaw.com

If I could give them a worse review, I absolutely would. This has been the most infuriating experience I've ever had. I placed my order for a mug on December 14th (for a late Christmas gift, as I knew production times would be higher than normal). Received a broken mug on January 3rd with the incorrect design (an all white dog instead of a black and white dog). Immediately contacted customer service. I received my "replacement" mug on January 26th and the design STILL includes an all-white dog. Keep in mind, customer service told me that they could get a replacement mug out to me in seven days if it were JUST a broken mug. For design errors, they could take a "bit" longer. I'm furious. Six weeks later, and I still don't have the mug I ordered. The few and far between emails are riddled with grammatical errors. Not entirely convinced that the company is actually in Nashville. Why is there no phone number? They only have email customer service, which takes forever to write back.

Terrible experience. Ordered in November for a Christmas gift and did not receive until 3 weeks after Christmas. Mug was not made the way I ordered it. Company took weeks to figure out if they were going to send me one that was done correctly and they finally said no. Im tired of wasting my time trying to fix it. I give up.

Terrible company. Taking a huge gamble when ordering. Because they do not respond at all and items never arrive. They did not respond when the gifts were still not delivered after 5 weeks. Even when it finally arrived, package missing items. Emailed again to inquire about missing items in package. They only show 5 star reviews online but cant imagine how many more customers have this similar experience.

Terrible experience! The image of the woman came with the wrong hair color and they completely denied the fact that they got it wrong. I provided pictures showing what I selected, how it is depicted on their website and what I received. They told me I got exactly what I ordered and said I could have a 50% discount on my next order for any inconvenience. I have to wonder why they think I would give them my business again? The order was wrong, making it a useless product therefore I’m out my money and the gift I was planning on giving my sister and brother in law. So upsetting. To top it all off they took forever to get back to me yet they require that you report any problems with your order in 48 hours. I followed their policy and I’m still out of luck. Do not trust this retailer. Go somewhere else that will value you and your business.

Facebook coupon advertised a discount and then there was no place on their order form to claim the discount. Item was delivered broken. We'll see if their customer service makes it right. It's annoying that they try to pester you with "But wait, there's more" type messages after you've purchased an item.

Ordered on black Friday and received one of my items (42 days later). The items that I received were not the quality I was expecting and coloring does not match what I ordered. On one mug, there were white dogs with no shading on a white background. You cannot see the dogs. I contacted customer service about the order and received a pre-scripted responses. I would not order from this company again.

Like others here, I ordered in November and do not have the product I ordered. After checking on the status of my $30 mug I received several slow responses. I finally received a mug on January 5, roughly six weeks after ordering the Christmas gift. It was in a million pieces. It was packed only with one thin layer of cardboard in the box. No bubble wrap or any type of cushioning that would actually protect ceramics. I have received neither a replacement nor the refund I requested. Such a disappointing transaction. I don't think this is actual company.

Ordered on black Friday and still have not received one of my items (42 days later, despite their website still saying 14 days to ship). The item I did receive was not the quality I was expecting and coloring does not match what I ordered. Have requested updates multiple times and the story changes with each response. Requested a refund twice which has gone completely ignored, they just continue to send pre-scripted responses that don't even address my complaints.