Alpha Paw IncReviews of alphapaw.com

TERRIBLE CUSTOMER SERVICE!!! I purchased my item in November - a pillow which need some minor design adjustments. It was in the design stage for several weeks. Finally on Dec 9th I approved the design. I emailed multiple times to ensure that it would arrive for Christmas, they assured me it would. Weeks passed and still no shipping notification, I would get updates every few days from the app saying a design is ready for approval even though I had already approved the final design on Dec 9th. By Dec 22nd I accepted it would not be arriving for Christmas. It is now Jan 5th. Over a month since I put my order in and the product still has not shipped, still has the wrong design in the queue to be issues. I already know that once the item does finally ship I can guarantee it will be the wrong design. VERY UNHAPPY WITH THIS SERVICE. I asked to speak to higher level management or the owner of the company and they have now stopped replying to my emails. Have called and wait on hold for hours only to be told to leave a message. Seems like this will never be resolved. I'll be reporting them to the better business bureau!

I purchased a canvas print from this company back in October 2020. When I received it I did not notice that the artwork was wrong. The man in the artwork had a black neck and white arms. I noticed this when I gave the gift to someone in December. When I reached out to the company they replied with an email telling me that since I didn’t contact them within 48 hours there was nothing they could do. This is clearly a mistake of the artwork on their part so why shouldn’t this be corrected? Poor customer service. Don’t buy from this company because they do not stand behind their product

Got my order wrong and will not return my call to customer service. Very frustrated it was a special gift honoring my deceased sister done incorrectly.

Horrible product, pixelated, off center, piece of garbage. Don't waste your money

I ordered 3 custom items, totalling over $160 on Nov 30. The website and shipping information indicated that was in plenty of time to receive by Christmas. To date (Dec. 23) I still do not even have a tracking number and the companies response to my email inquiry was they are busy this time of year trying to fulfill orders. I am a business owner and my pet peeve is poor customer service. Not fulfilling an order in 4 weeks is unacceptable. These were Christmas gifts. I've requested to be contacted by the owner so we'll see his response and whether he makes service a priority. I'm suspecting I'll tell them to cancel the order and order from another company. If it has to be late, I don't think the company with poor customer service who takes more orders than they can fill timely should get my business. If he doesn't handle this well, it will be my last order. Martha

They don’t deserve any stars. ⚠️ DO NOT ORDER FROM THIS COMPANY!!!!!!!⚠️ I’m sure it would be fabulous if they actually delivered the item you ordered. I’ve sent 8 emails, called 5xs, posted on their FB page, and inboxed them. I’ve received 4 emails saying they’d get back to me in 24 hours, (guess their clocks have been broke for a week) 2 voicemails back saying they are “working on it”, and 1 of those said they would expedite my order, and I still have nothing! They got my money, and that was it for me. Before you order from them, go read the comments on the BBB’s website, and then Google the reviews. (Like I should have done prior to giving them my money) Do NOT give these people your money, because most of you will only get the run around. They have the crappy customer service, do not deliver what they promise, and quite frankly, they just need to be shut down.

I am so disappointed. If I could check zero stars I would. Because I had ordered a mug before, I thought I would order the ornaments. They were almost $22.00 per ornament. They are round/flat which I expected, but are 2 and 3/4 inches in diameter. They are PLASTIC!! They are thin and poor quality. I purchase special ornaments every year and these are the worst. I would not suggest these to anyone. Totally not worth the money.

I was very please in the beginning but I ordered a Christmas tee shirt and by mistake I hit small instead of large I contacted them right away that same day and time was immediately told them about the mistake they said it was sent out already to me that was too fast.I told them there was no one that could wear it but that made no difference. I was going to put in another order for friends but now I will never order again and that is sad because I liked everything I ordered.