Alpha Paw IncReviews of alphapaw.com

Do not order from them. Their return process took days and all kinds of emails before they would send me a label. Plus a $20 restocking fee.

Horribly wasteful company. Instead of providing replacement treads for the ramps (as they do the modified cat scratchers), you have to purchase an entire new ramp. Expensive very, very wasteful. After an exchange with an absolute moron in customer service, I highly recommend finding another ramp. 🙄

The restocking fee is either a flat $20, which is a lot depending on the dollar amount of your purchase, or it's a large percentage of your purchase price. I purchased a dog bed for $40, after using a coupon. They were happy to take the bed back, but only after charging a $20 restocking fee. They claim to be transparent about their restocking fee, but while the website indicates that there is a fee, it doesn't list the fee or tell you how it's calculated. Even after asking via email about the fee, they won't tell me what the fee is. I wouldn't shop with them again.

I ordered a beige bed. They sent a bright orange bed. I had to email them at least 8 times, send multiple photos, and they still want to give me only a partial refund. I do not want the bed. I should not have to pay even for a part of it. They send the wrong item.

First time I have shopped this website . I purchased a joint chew it made my dog sick to her stomach and diarrhea. There is no phone number anywhere for these people . And they charge you a restock fee for everything no other site does that . The chews were $15 and the stock fee was $20. I threw this stuff in the trash . What were they restocking ? We’re they going to sell someone used chews? Stick with chewy, petsmart any other site .

My name is Melanie and I found Alpha Paw through Google and decided to order 2 separate picture pillows for christmas, one of each of our dogs. It has been over a month now and I still have not received either of the pillows. I contacted the company a total of 16 times, through email as well as through chats. First my order had been lost they said, they didn't have an artist afterwards, then the artist took 2 weeks to give me a pre-sketch to approve but wouldn't communicate with me when I wanted something fixed on her drawing, then their dashboard wouldn't let me select the background colors for the pillows but told 4 different staff members what color I wanted, however, it was never relayed to the person in charge of making the pillows. Still 1 month later, I have yet to be sent the pillows, have left message after message for help about where my order is and I am just being ignored. Worst online company I have ever dealt with. I definitely will never use them again and hope that I can have my money refunded from my bank. Buyers Beware!

My item arrived deformed. I emailed customer service and they asked for pictures. I sent pictures. They asked for pictures again. I sent the pictures again. They asked for pictures a third time. I asked for a refund and they asked for pictures. I offered to send the item back in return for my refund. They asked for pictures. I am so frustrated with the poor customer service that I no longer want this item, I want my money back but they are not cooperative.

I ordered my canvas on 7/7/2021 along with first-in-line order process, the item is supposed to arrive by 7/14. However, I haven't gotten my item nor any order status update from Lulufam. I have tried calling them, but the number on their website is literally unreachable. Tried emailing them, never got a response. Tried contacting them through Better Business Bureau, never got a response either. Lulufam has horrible communication and customer service.