AlphaMD is a telehealth platform focused on making personalized hormone health and wellness services more accessible, convenient, and transparent for men and women. With an emphasis on patient education, responsive support, and straightforward communication, AlphaMD helps simplify the experience of exploring treatment options and managing ongoing care.For individuals interested in testosterone replacement therapy (TRT), low testosterone evaluations, hormone optimization, and related health concerns, AlphaMD provides access to a streamlined telehealth experience. Licensed medical providers evaluate each patient's medical history, symptoms, laboratory results, and individual health goals to determine whether treatment is appropriate. When medically indicated, treatment plans and prescriptions are determined by the licensed clinician overseeing the patient's care.AlphaMD is committed to making the healthcare experience easier to navigate. From the initial registration and laboratory testing process to appointment coordination, billing, and ongoing administrative support, the focus is on clarity, convenience, and consistent communication. Educational resources help patients better understand hormone health, testosterone therapy, available treatment options, and important considerations to discuss with their medical provider.Whether someone is exploring TRT for the first time, considering a change from another telehealth service, or looking for a more convenient way to manage ongoing hormone-related care, AlphaMD strives to provide a supportive, professional, and transparent experience.At AlphaMD, the goal is simple: help people navigate their healthcare options with better information, fewer unnecessary complications, and the confidence that comes from clear communication and reliable support.
Alpha MD (alphamd.net) has 59 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
alphamd.net
Website
alphamd.net
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
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The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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I travel a lot for work and AlphaMD has been awesome about shipping to new addresses and ensuring I receive my prescription in a timely manner.
Response from Alpha MDJun 11, 2026
We’re glad we could help make things easier while you’re traveling. Keeping your care consistent and your prescriptions on track is a big priority for us, so it’s great to hear our team has been able to support you wherever work takes you. We appreciate you sharing your experience!
NK
Nick K.
Great Experience
From start to finish, they were attentive and helpful. All steps of the process were quick and easy. The doctor was extremely helpful and did not rush the online visit, ensuring all my questions were answered and providing me with all the information I needed. The most important part was the pricing was exactly what was advertised with zero hidden costs, fees, contracts. It is exactly as they prescribed.
Response from Alpha MDMay 23, 2026
Transparency and thoughtful care should go hand in hand. We’re proud to know your experience felt straightforward, helpful, and exactly as promised from start to finish.
TR
Tony R.
Process has been simple and convenient…
Process has been simple and convenient to get started. Just get my second shipment and all is good.
Response from Alpha MDMay 20, 2026
We’re happy to hear everything has gone smoothly so far. Making the process easy and convenient is exactly what we aim for.
EH
Evan H.
Incredibly accommodating
Incredibly accommodating. Genuinely willing to help, and always responsive. I have nevwr had a bad experience when dealing with any of their representatives. The best decision I ever made for myself was pursuing TRT through this company. Completely changed my life and outlook!
Response from Alpha MDMay 20, 2026
Consistent, responsive, and genuinely helpful is exactly what care should feel like. We’re honored to know your experience with AlphaMD has had such a meaningful impact on your life and outlook.
JW
James W.
They are an extremely friendly company…
They are an extremely friendly company with amazing customer service. After attempting to use different brands, AlphaMD was able to reach my goals with a very cost effective price. I will absolutely be recommending everyone to them!
Response from Alpha MDMay 19, 2026
Couldn’t ask for better feedback. It’s great to know the service, results, and value all stood out to you, and we truly appreciate the recommendation.
CH
Christopher
Fast and Efficient
They are fast, reliable and very quick to respond to any concerns or questions I have. The online consultations make everything coinvent. They are also very knowledgeable about questions regarding my low test.
Response from Alpha MDMay 19, 2026
Fast, reliable, and convenient is exactly the experience we want every patient to have. We’re glad that has come through in your care.
CR
Clay R.
10 days no tracking on a "free test"
10 days, no "free test", consultation was not professional... they are not a good company at all. Excuses for 1/3 a month instead of clear responses. I would estimate that they honestly just pocket most of the 50 USD consultation fee and do nothing. When I pressed them after 11 days for tracking information and told them they were about to be charged back for the consultation, they told me they would not work with me and to expect a refund shortly... They suck.
UPDATE
So, they sent the box for the test, after their "bait and switch to a 209USD (120USD if you just do it yourself at LabCorp) lab, which they claim is a "discounted rate" (claiming the lab is normally 500USD+....
for a week they sent 2 TIMES A DAY via email "complete your lab and send it in" I email them back after a week, "So you guys will work with me then (when I gave them guff about them trying to bait and switch me they were told they needed to refund my consult (which they did.... and then told me they would never work with me.... they don't like combat veterans possibly?)) They continued to send the "send your test in" emails.... so I performed the test, poked my finger, bled like a hog in my bathroom, putting the blood on the card provided, making sure it is saturated to get to a certain line, letting it dry, and putting it in a special envelope. Getting it to the carrier....
2 weeks go by, not even a smoke signal. I email them: "Hey guys, any update? What is the ETA on the return of the lab results?" No response. 3 weeks go by... I called their number... no answer. I ran their OSINT and found out they are in what equates to a shopping mall in the NW Portland area (if memory serves me correctly). I sent a legal demand for the results of my test... then they want to argue with me via email for 2 days, they sent back my labs I PROVIDED TO THEM before the consult, telling me they met their statutory requirements for production of tests... I call them out on the fact that they are double-speaking (3 times deployed: 97B/E (counterintelligence/Interrogator), OIF/OEF 66MI/101st). They finally, when pinned with nowhere to go, told me, "We canceled that test on the 22nd of last month.... kick rocks..." in not-so-many words lol... so they solicited me to test, I tested, and then they had already canceled the test to begin with. Now I am receiving emails from Trustpilot claiming this is "defamation"... it's not defamatory... if it's true.
I have receipts (emails, video, call records, and the reports I filed with applicable governing bodies). So, in total, this is not someone who is just upset, flapping their gums. I was able to get my health in order by just talking to my PCP, and he is issuing my labs/TRT moving forward. I dealt with Hone before; they were professional. I dealt with PeterMD; they were professional... Alpha MD does not professionally deal with the public at all. They bait-and-switch labs, solicit tests to be fulfilled, and then cancel them, and the staff themselves can't handle some AAR after they mess up and have to have a coming-to-Jesus when they are brought to task for falsely advertising. I would avoid this company like the plague..... If they can't get a "free test" to you for a month and can't explain their process openly... how are they going to deliver the actual medicine? SMH, this is why I reported them to all applicable governing bodies for possible fraud, possible medical mishandling, and false engagement/inducement. Not a professional company... at all. If you continue (directed at Alpha MD) to say that I am defaming you.... You will be sued for defamation/slander/libel. Govern yourselves wisely. -SGT Roesler US Army OIF/OEF
The "free test" was NOT SHIPPED lol... I have the email where I make you admit it was 3rd party drop shipped, and you would provide tracking when you yourself had it... You can attempt to divert from the truth, but it will still find you. If you consider being served with legal preservation holds (spoiliation) to protect myself "threats"... guilty. Did I use strong language with your staff... after a month of being lied to, yea they got some WTF's.... who is defaming whom here? this isn't going to help your FTC, Nursing Board (WA/OK), and consumer reporting complaints. And then you attempt to report to trustpilot "illegal/defamation" so you can silence me... You want to silence combat vets when you drop the ball?
A "bait and switch" is a deceptive sales tactic where a company lures customers with a low-priced offer (the "bait"), only to claim the item is unavailable or inferior, and push a more expensive alternative (the "switch"). Merriam-Webster Legal Definition (which is what you did). If a combat veteran "threatened" your staff you have my details... where was the police report? I have the emails (only comms we used).
Response from Alpha MDJul 1, 2026
We take every patient experience seriously, but we also need to correct several important points in this review.
Your test kit was shipped. The delay you experienced was related to USPS transit, which is outside of our direct control. Our team did attempt to assist, but the interaction escalated to repeated profanity, threats, and abusive language toward our customer service staff.
At AlphaMD, we are committed to respectful, professional care. That standard applies both ways. When a prospective patient communicates with our team in a threatening or abusive manner, we reserve the right to discontinue the relationship and issue a refund rather than move forward with care.
We did refund your consultation fee and informed you that we would not be able to continue working with you. This decision was based on the conduct of the interaction, not your veteran status or any other personal characteristic. AlphaMD proudly supports veterans and active-duty service members, including through dedicated pricing.
We also strongly dispute the claims of “bait and switch,” fraud, or intentional mishandling. Lab options, costs, and processes can vary depending on the type of testing required, patient circumstances, and third-party lab/provider workflows. We understand frustration around shipping delays and process confusion, but we do not accept abusive treatment of our staff or false characterizations of our business practices.
We wish you the best with your PCP and future care.
AC
Alan C.
Top notch service
Top notch service, good value, excellent quality of products.
Response from Alpha MDMay 19, 2026
This is wonderful to hear. We’re proud to provide an experience that feels high quality from start to finish.