AlphaheaterReviews of alphaheater.com

DO NOT BUY FROM THEM!!! Fraudulent company They advertise at a low price and then bill you triple what they say I emailed them within 5 mins of ordering asking to cancel the order but they refused. The next day I was then billed over £200 for a product they said would only cost £50 and free delivery It's outrageous and they should not be shut down.

Had 2 amounts taken from my account although only ordered 1item. Requested cancellation and refund, that was confirmed by Amy at alpha, however only smaller amount refunded still chasing larger amount.Was emailed offering huge reduction to avoid postage on returning.Item was never received.Cant get anybody to respond now. I will be contacting Trading Standards/Fraud Squad don't know how that will go as it seems not a UK company

Wrote a review on 30/1/23 about a refund but guess what still waiting. A scam please avoid

Well it looks as though i'm another person falling for the hype about Alpha Heaters. Ordered Nov, Customer Services gave me a tracking number January that indicated it was stuck in Customs and i had to pay a further £46. I requested a refund but never heard back! I too thought i was dealing with a UK company so when my £96 order for two turned into £111 as a result of the $125 exchange rate i was shocked. Be aware if anyone orders more than one as i received 1 for a UK plug socket and 1 for a European plug socket. Oh has anyone got the remote controls to work with the heater? Something extra you're charged for! :-(

My experience is echoed by other Trustpilot reviews. This company is capitalising on people's worries about energy costs. Their pop up ads are all over the net and often link to (in retrospect) fake reviews which claim these heaters are the best on the market. There is no indication that you are buying from the States, nor that a UK customs levy will be due (in my case around £45.00), nor that these heaters are, in fact, made in China. Ordered in December, the delivery was stuck at UK customs for a month without any info on a charge to be paid. Aphaheat customer service were actually quite responsive but couldn't help and the buck kept being passed between them and the three (?!) agencies involved in delivery. Eventually the heaters arrived after I coughed up the duty, well over a month after the order. The awful translated instructions immediately alerted me to these heaters not being U.S. made. The heaters were completely useless. On the plus side, Alphaheat gave me a quick and full refund (including customs duty) and have allowed me to keep the heaters as 'a gesture of good will', though I'm not sure what I could use them for - certainly not heating! I did make the company aware of the UK Consumer protection Act and of Trustpilot reviews, which I should have read in the first place. A lesson learned. Don't buy Alphaheaters.

and they arrived two weeks later (27/12/22). I thought that it was a UK based company, but they were shipped from America. I did not have to be any surcharges and the tracking information WARNING THIS A SCAM DO NOT BUT Overall, a bad buy. Date of experience: 26 jan 23

I originally wanted 1 heater;however, due to their marketing style sucking me in I stupidly ordered 3 believing that I was getting a bargain. I waited weeks and weeks but the tracking showed no progress for my order. Eventually after complaining to the company I received a refund but what I don’t expect is to be landed with a £38 customs bill for goods I have never received. I’ve sent numerous emails to the company pointing out that these charges were never mentioned at the time of purchase but all I get in response is the same email to say I’ve been refunded. My next port of call is to take this up with my credit card company and DHL. Avoid this company at alll costs! Rogue company and a very poor experience all round.

This device does not deliver, Very little heat and certainly not enough to warm a room. Company could not answer specific questions about the buttons on the remote. A complete waste of money. I’m later saw the device for £20 at a local shop but described by the cashier as “rubbish”. I was offered a 75% refund without the need to return which has yet to arrive. It will go to landfill. Do not be tempted.