Alpha Defense CO.Reviews of alphadefensegear.com

Very disappointed. In order for a business to be successful need to be a responsible one with a timely process of customers orders. Received a tracking number but no information is available. The sad part is that y place an order of two hats and paid for it and nothing jet. Very disappointed. Not recomended.

Customer service is very lame. Can’t talk to anyone even calling the number provided. Really need better customer service

Buyer beware!!!!! This is a shady company to say the least. I ordered 2 hats I got 2 different tracking numbers for my order. Which I thought was weird, but okay, whatever. It took 7 days for the first order to arrive. I live in sarasota county less than two hours away from alpha defense. And it took seven days for 1 order to arrive. I open the box and there's only one hat. Why they couldn't put the 2 hats in one box. Blows my mind still to this day. So I look up the second tracking number and here it is 10 days after I ordered my hats and it says it is still at their warehouse. All they did was made a shipping label at this point. If they didn't have the merchandise, all they had to do is tell me not lie to me or play games in make a Fake shipping label up for something they don't even have. And refuse to even igacknowledge my calls when I call customer service. Or call me back with an explanation. When someone sells a product charges my credit card and then doesn't send the product. That's theft!!!!!!! They are thieves, stay as far away from them. As possible buyer beware, you will not get what you order from these people. I blame myself for not doing more research to see 1st hand How many horrible reviews they had before I placed my order Don't make the same mistake I did.

I ordered some facemasks on 1/22/24 and still haven't received them. My email was wrong on the order and I've been trying to contact them now for about a week leaving messages and I've yet to get a return call. I'm not very happy with their service at this time.

My orders never got to me and tracking DHL is bad customer service no good..I'll never buy from them again.

Order was on 12/27/22. Son has ordered from this company before with no issues. 12/29/22 order is sitting with DHL. No movement. No way to contact them. "Trouble with phone lines". 01/3/23 Why no tracking # yet? 01/4/23 Where is my order? Still shows sitting at DHL. Finally got an email message stating it is being processed. 1/5/23 message states DHL is awaiting pickup for USPS. I will not be ordering from this company again. I normally read reviews about a company before I purchase, however, as we had ordered before with no issue, I let my guard down. In this day and age, in order to stay in business, you need to stay on top of shipping and customer service. Quality control is of the up most importance.

I placed order 2 weeks ago and have heard nothing from ADG since except several spams email to try and get me to order more items. The "Chat" function they have on their website is a joke, it is not a true Chat" function and is nothing more than intentional deception. DO NOT USE THIS COMPANY!

Very disappointed, they took my payment no problem. All I got was an order number but no way to track the package. Tried customer service but no live answer and the chat left me sitting for half an hour until they closed. Hopefully I get my order eventually. Probably my last visit to the site. Will definitely be unsubscribing from their list once my order is resolved.