Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
Showing 12 reviews with 1 star · Clear filters
Laurie L.
Never received product!!!
Response from Alphabet TrainsSep 18, 2020
We are extremely sorry to hear that. We do not have a report of you contacting us about the problem prior to this review. Would you please contact us at your convenience so we can help resolve your issue? You can reach us at [email protected] Thank you
Rachael
The train is nice but very overpriced and paid for postage and then was charged anothe 20 dollars at the post office when I went to collect Unacceptable. Would not buy again ever
Response from Alphabet TrainsJan 16, 2018
We are sorry to hear you had a problem at the post office however, we have no control on another country's tariff and excise processes or laws. The shipping fees that we charge are solely to ship a package. In your case from USA to UK... You may want to check your local rules and regulations and contact your local post office to see why you were charged
kelly W.
We paid for $13 for expedited shipping and it has been 6 days and we still don't have our order yet and probably won't for another couple of days.
Response from Alphabet TrainsJun 11, 2017
We are sorry to hear about the issue with your order. We clearly state on our site that items are shipped within 2-3 business days of the order (Saturday and Sundays are not business days). Your order was actually shipped the next day Once we ship the item we do not have any control on how long it takes. We did however, refund you the full shipping charges the minute we received the email from you making us aware of the issue. If you were still unhappy, we actually can provide a full refund upon the return of the merchandise however, you did not indicate that you wanted this option Once again, we are extremely sorry to hear you are unsatisfied with your experience
Ryan M.
I ordered this on a Tuesday with 2 day shipping. As of Saturday it was still in California (destination Kansas). So 4 days later and still in California.
Response from Alphabet TrainsJun 19, 2016
Hello, We are extremely sorry that you were not happy with the shipping time. However, the confusion might be because as it states on the site, it takes 2-3 BUSINESS days to ship an item. Once an item ships, it takes a few days (based on the shipping method) to arrive at the destination. In your case your item was ordered on Tuesday and shipped on Friday (3 days after). Once it ships it takes 2-3 business days to arrive at the destination (based on USPS estimation) Once again, we sincerely apologize if this fact was not clearly evident. We will attempt to make this fact more clear on the site. Regards, alphabet-trains.com