Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Torrance, California
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Showing 139 reviews with 5 stars · Clear filters
Mary P.
I'm very happy with this purchase! It's exactly as described and very good quality. The delivery was super fast and the response to my questions from customer service was immediate. They also spotted a mistake I made in the order and emailed me about it right away. Customer service really went above and beyond. Highly recommended company and product. Now my "go to" place for baby gifts!
Lynn B.
This is our second order for an alphabet train. We loved both. They did a great job in selecting the primary colors so no two colors were close to each other. The quality was also very good.
Prakash M.
Excellent product prompt shipping
Ilya
Very good quality, delivered when promised. Great product.
Gerrie G.
The train is beautiful. My grandson is going to love it!!!!
Rocco P.
Easy to order and shipped quickly. One thing that you should consider is providing a timeframe for personalized items.
Donna W.
Sent to our grandaughter for Xmas to learn her name spelling accompanied by a train.
Lindsay
The train arrived across the border quickly, in perfect condition. Two letters of the same colour have to be positioned closer together than I liked. Other than that it's perfect and still looks great. The shipping charge cross border was reasonable at $9.99. I had formerly purchased (in Canada) a train from this company for each of my 7 grandkids as they were born The trains are no longer sold where I live. So I was willing to pay the adjusted rate in Canadian funds. Just a heads up to Canadians: UPS will waive customs fees if you contact this wonderful train company. But be sure to do that.
Response from Alphabet TrainsDec 7, 2021
Thank you for your honest review. We are glad that you liked the train however, we wish that you had contacted us before paying the customs and duty on the item. There are no customs and duty due on most of our items because of their price and the fact that they are all made in the US. Whenever we ship our products using regular mail, our customers do not pay any customs or excise fees. It is only when we ship our products via UPS that for some reason UPS asks for taxes and fees! Once you explain the situation to them, they should waive and reverse the fees. Unfortunately regular mail is slower than UPS for cross-border shipping and that is why, from time to time, we use them rather than regular mail. Warm regards, your friends at Alphabet Trains & Toys