alorair.comReviews of alorair.com

I own the Alorair Sentinel HD55S dehumidifier, purchased new in June, 2023. The purchase cost of this product is significantly higher than run of the mill residential dehumidifiers but, having repeatedly experienced short lifespan of the non-commercial brands, I chose to buy what was purported to be a heavy duty long life commercial grade dehumidifier. Unfortunately it is not such a product. The dehumidifier failed recently under warranty. I reached out to Alorair customer service for help. Three detailed emails were submitted with no response. I telephoned customer service, entered the expected “we are busy with other customers” automated phone system and after waiting 18 minutes received a recording to call back at some other time and the call ended. With some difficulty I found the Alorair parts webpage and, based on my own diagnosis, purchased new capacitors and the main electronic control board. After I replacing components, the dehumidifier is working properly again. Inspection of the old control board found signs of electric arching as made evident by burned relay plug wires and melted voltage transformer. In operation the dehumidifier is on a surge and GFIC protected circuit, and has not been subjected to external conditions which might cause the control board failure. One month after my first email to customer service I received reply wherein the customer service representative asked me to submit assorted details which had previously been submitted with my three prior unanswered emails. I have made the company aware of the described concerning evidence of control board failure due to electrical overload and received no response whatsoever to the information provided. I am concerned the Alorair Sentinel HD55S dehumidifier is manufactured with low quality electrically unsafe components. Longevity of device function does not represent heavy duty commercial grade. Cost of the device far exceeds durability.

Was promised extra filter never received. Emailed 3x. They have emailed me stating I will receive a $20 credit back to my credit card if I write them a review--here it is :) product is still working but very concerned if they will back their product based on other reviews.

@Alorair. The advertised 30-day return policy is a scam. I have contacted customer service twice regarding a return, and on both occasions I was told that a return shipping label would be emailed to me. It has now been almost two weeks, and I still have not received the email or the return label.

Awful support. They want you to jump through endless hoops before offering a shred of help. I had to spend 20 minutes on hold, multiple emails, and finally was able to get someone to respond by online chat. Then they want you to spend your own time troubleshooting, completing testing that would take hours, and documenting every step you took by picture; only then will they send you parts or a replacement unit. If the unit never breaks, fine. If you have to use your warranty, forget about it. I will never buy this brand again, period.

I can't reach anyone, I'm not sure that anyone is answering that phone, no tracking number for 2 days and counting. Pass on them

Unit (HD55) when working, was great. Unit quit working after a month. Customer service is non existent. I’ve reached out via email, phone, even Facebook messenger. Cannot get a hold of anyone. Wasted my money on what I thought was a good unit.

update 3/13/2026 They offered a partial refund of 10% which I was surprised and received within 24 hours. My unit is not compatible with their new app which is disappointing. Getting to this point was annoying. I changed to 3-stars almost was going to give 4. I purchase a commercial grade dehumidifier from this company. Setting it up was a bit clunky with the App. I purchase back in 2022. Recently my app stop working and their tech support is horrendous. Fortunately, I did not need a warranty repair thank God. My App just stopped working after 4 years. On the sign in screen, it has INACTIVE ACCOUNT. So, I was able to find a contact email address on their website and the fun and games begun. Before they would help me, I already registered online for the warranty. I had to supply my Order Number from 4 years ago, Date of Purchase, Picture of Product Plate on the unit, Serial Number, Picture of the Error Code, Model Number, Iphone MAC address (which I never knew there was one) and Iphone IOS. I am not joking just for the App not working. I got the feeling they were stone walling me. I purchased this unit because of the remote management capability the unit is hard to get to where I have it. I wouldn't purchase from this company again not that it matters they are from China which creates a whole other issue with tech support. The unit itself only had one issue with the pump since I purchased, I just had to clean it and its back online less the remote management App. What I use to be able to on my Iphone I have to go to the unit.

My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.