Anche M.
I ordered a dress from Almond Muse…
I ordered a dress from Almond Muse because the pictures on the website looked elegant and high quality. Unfortunately, when I received the dress, the quality was much lower than expected and, in my opinion, comparable to much cheaper fast-fashion products. The size XS was also too large for me, and the dress did not flatter my figure as shown on the website. To make matters worse, the zipper ripped the very first time I tried the dress on, which further reinforced my concerns about the quality. When I contacted customer service, I was informed that because the item was marked as "sale", I could only receive store credit instead of a refund to my original payment method. What concerns me is that almost all items on their website appear to be discounted, which makes this policy very frustrating for customers. The customer service was polite, but my actual concern was not really addressed. I recommend other customers carefully reading the return policy before purchasing, especially regarding sale items. I personally would not order again.
Response from Almond MuseJul 12, 2026
Dear Anche, Thank you for taking the time to share your experience. We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the product quality, sizing, the issue with the zipper, and the return policy. We understand how disappointing and frustrating this situation has been. We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at [email protected] with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out. Thank you again for sharing your feedback. With care, Almond Muse Customer Support