Almond MuseReviews of almondmuse.com

Response from Almond MuseJul 15, 2025

Hello Jissara, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay in communication you experienced. We understand how frustrating it must have been to have your order cancelled due to shipping limitations to Cape Verde, and we regret that this was not communicated more promptly. We can confirm that your refund has now been processed, and you should receive confirmation shortly. If you have any further questions or if there’s anything else we can do to assist, please don’t hesitate to reach out to our customer care team. We truly value your understanding and patience, and we’re working to improve our processes to ensure a smoother experience for all our customers in the future. Thank you for your patience and understanding. Kind regards, Almond Muse Customer Support

Response from Almond MuseJul 21, 2025

Dear Kaja, We’re truly sorry to hear about your experience and completely understand how upsetting this must have felt. Please know that tracking details are always shared with our customers at the time of dispatch, and we did not receive any contact or delivery concern on our end during this time. That said, we absolutely want to assist you and ensure everything is resolved. Please reach out to us directly at [email protected], our client care team is here to help and will gladly look into this for you with care and urgency. With appreciation, Almond Muse Customer Support

Response from Almond MuseJul 18, 2025

Dear Ana, Thank you for taking the time to share your experience. We’re genuinely sorry to hear we didn’t meet your expectations. At Almond Muse, we pride ourselves on designing statement pieces for extraordinary women, crafted with care, intention, and a focus on timeless elegance. We’re deeply disappointed to hear that your dress didn’t reflect the premium standard we aim for in both craftsmanship and presentation. Regarding your return request, we’re equally sorry if our team’s communication felt impersonal or slow. While our customer experience policy includes confirming return eligibility and reasons, especially for international orders where customs protocols and quality assurance are involved, we acknowledge that this should never come at the cost of clarity or efficiency. If you felt this process added unnecessary friction, we sincerely apologize. We’ve taken your feedback seriously and are actively reviewing this interaction with our customer care team. Your insights help us uphold the promise we make to our community: delivering not only memorable garments, but also service that reflects the caliber of our brand. We’d still love the opportunity to make this right. Please email our support lead directly at [email protected] with the subject line “Trustpilot Escalation – [Your Order Number]” and we will prioritize your case immediately. Thank you again for your honesty. We’re always listening, learning, and striving to improve. Warm regards, Almond Muse Customer Support

Response from Almond MuseJul 17, 2025

Ciao Maria, Ci dispiace sapere che il prodotto non ha soddisfatto le tue aspettative. In Almond Muse, ci impegniamo ogni giorno per offrire capi di qualità, realizzati con tessuti selezionati e dettagli curati. Ogni pezzo passa attraverso controlli rigorosi prima della spedizione. Siamo spiacenti se la tua esperienza non ha rispecchiato i nostri standard e vogliamo fare il possibile per rimediare. Per quanto riguarda il servizio clienti, stiamo attualmente gestendo un volume elevato di richieste. Ti assicuriamo che il nostro team sta lavorando con impegno e riceverai una risposta al più presto. La tua comunicazione non è stata ignorata e ti ringraziamo per la pazienza. Grazie per aver condiviso la tua esperienza. Almond Muse Customer Support

Response from Almond MuseJul 17, 2025

Bonjour Ana, Merci d’avoir pris le temps de partager votre avis. Nous souhaitons clarifier certaines informations importantes. Almond Muse est une marque indépendante, fondée en Europe. Nous avons utilisé un prestataire logistique au Portugal uniquement pour faciliter les retours, cela ne remet pas en cause notre sérieux ni notre engagement envers nos clients. Les photos présentes sur notre site ont été prises lors de séances organisées par notre équipe, avec nos produits et nos modèles. Si elles apparaissent ailleurs, il s'agit d'une utilisation non autorisée de notre contenu. Nous communiquons principalement en anglais car notre clientèle est internationale, et de nombreux clients choisissent naturellement cette langue pour laisser leurs avis, quelle que soit leur origine. Quant à notre nom de domaine et à nos réseaux sociaux, il est tout à fait courant pour une jeune marque d’évoluer au fil du temps, sans que cela ne reflète un manque de légitimité. Nous restons disponibles pour toute question et remercions sincèrement notre communauté pour son soutien. Almond Muse Customer Support

Response from Almond MuseJul 15, 2025

Dear S K, Thank you for your feedback. We want to clarify that all the photos on our website and social media channels are from our own professionally produced photoshoots, featuring our own designs and models. We take great pride in the originality and authenticity of our content, and we do not use or alter photos from other brands. If you have any concerns or would like more information about a specific image or product, our team would be happy to assist. We’re committed to transparency and always welcome open dialogue with our customers. Kind regards, Almond Muse Customer Support