Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Awful company, Clothes delivered looked nothing like advertised, wanted me to pay my own return and deduct $10. Avoid at all costs
Response from Almond MuseSep 7, 2026
Dear Alex,
We’re genuinely sorry to hear that your experience left you feeling this way, Alex. We understand how disappointing it is to receive an item that does not meet your expectations, especially when you feel it looks different from what you saw online.
Our return policy does state that return shipping is generally the customer’s responsibility, and a $10 restocking fee applies to eligible non-defective returns. However, if you believe the item you received was significantly different from what was advertised or there was a quality issue, we would absolutely like the opportunity to review this properly rather than leave you feeling unheard.
Please email us at [email protected] with the best phone number to reach you. Our team would be happy to review your order, discuss your concerns, and work toward the best available resolution.
We’re sorry we didn’t provide the experience you expected, and we hope you’ll give us the opportunity to make this right.
With care,
Almond Muse Customer Support
LC
Lilly C.
25+ emails and 1.5 months later, this is STILL not resolved
I spent $296 CAD on three dresses and, for the prices Almond Muse charges, I expected much higher-quality clothing. Instead, I was shocked by how cheap the dresses felt. The fabric felt cheap, the sewing looked cheap, and overall they did not look or feel like the quality represented in the website photos.
Their product pages advertise a “30-days money back guarantee,” including on sale items. Yet after I returned all three dresses, they refused to refund me because my purchase was promotional and issued store credit instead.
After 25+ emails back and forth, I posted a Trustpilot review. They then offered to refund the full $296 — but only if I removed my review first. I eventually removed it, and they confirmed IN WRITING that the “full $296 CAD refund” had been processed “with no deductions or restocking fees.”
I finally received the refund, and they deducted $8 anyway for “shipping protection.” So 1.5 months later, after returning every item, 25+ emails, a Mastercard dispute and complaints to the BBB and Consumer Protection BC, I am STILL contacting this company over money they explicitly agreed to refund.
This has been one of the worst online shopping experiences I've had. Between the poor quality of the clothing and the ordeal of trying to get my money back, I would not purchase from Almond Muse again and cannot recommend them.
Response from Almond MuseSep 3, 2026
Dear Lilly,
We’re genuinely sorry to read this and especially sorry that what should have been a straightforward return and refund became such a prolonged and frustrating experience.
We understand your disappointment regarding the quality of the dresses, the time it took to resolve your return, and your concerns about the refund amount. We also recognize how frustrating it would be to receive a refund that did not match the amount you were expecting after you had already returned the full order.
We take your concerns seriously, and we would like the opportunity to review the refund transaction and the $8 shipping protection deduction specifically so we can understand exactly what occurred and address any discrepancy appropriately. We also regret that the overall communication left you feeling that your concerns were not being properly heard.
Please email us at [email protected] with the best phone number to reach you. Our team would be happy to review the complete history of your case with you, clarify the refund details, and work toward the best possible resolution.
We understand that an apology alone does not undo the frustration you experienced. We genuinely appreciate you bringing these concerns to our attention and giving us the opportunity to look into them properly.
With care,
Almond Muse Customer Support
JA
Jagoda
Dziewczyny
Dziewczyny, zdecydowanie nie polecam tego sklepu i ostrzegam przed zakupami. Zamówiłam sukienki z myślą, że będę mogła je przymierzyć, a jeśli nie będą odpowiednie — skorzystać z 14-dniowego prawa odstąpienia od umowy i otrzymać zwrot pieniędzy. Okazało się jednak, że sklep chce zaoferować mi jedynie bon na kolejne zakupy. W efekcie nadal nie odzyskałam około 1200 zł.
Jakość sukienek również nie jest, moim zdaniem, adekwatna do ich ceny. Przyjęcie bonu oznaczałoby konieczność złożenia kolejnego zamówienia w ciemno i ponownego ryzykowania, że produkty nie spełnią moich oczekiwań. Nie chcę kolejnych sukienek — chcę odzyskać swoje pieniądze.
W XXI wieku możliwość zamówienia ubrań przez internet, przymierzenia ich i dokonania zwrotu powinna być czymś normalnym. Cała procedura jest bardzo problematyczna i stresująca. Zamierzam zgłosić tę sprawę do odpowiednich instytucji zajmujących się ochroną praw konsumentów,
Przed zakupem dokładnie przeczytajcie zasady zwrotów. Możecie zostać bez pieniędzy i jedynie z bonem zmuszającym do kolejnych zakupów. Ja więcej w tym sklepie nie zamówię.
Response from Almond MuseSep 2, 2026
Droga Jagodo,
Bardzo nam przykro, że Twoje doświadczenie z Almond Muse nie spełniło Twoich oczekiwań. Rozumiemy, że oczekiwanie na zwrot środków, szczególnie gdy zakup nie spełnił Twoich oczekiwań pod względem dopasowania lub jakości, może być frustrujące.
Chcielibyśmy jednak wyjaśnić, że nasza polityka zwrotów zależy od rodzaju zakupu. Produkty zakupione w ramach wyprzedaży lub promocji są objęte zwrotem w formie Store Credit, natomiast w przypadku produktów zakupionych w pełnej cenie dostępne są odpowiednie opcje zwrotu zgodnie z naszą polityką.
Staramy się stosować te zasady w sposób spójny i sprawiedliwy wobec wszystkich naszych klientów. Rozumiemy jednak, że Store Credit może nie być rozwiązaniem, którego oczekiwałaś, dlatego chcielibyśmy dokładnie przeanalizować Twoją sytuację i sprawdzić, jakie rozwiązanie możemy Ci zaproponować.
Prosimy o kontakt pod adresem [email protected] oraz podanie najlepszego numeru telefonu, pod którym możemy się z Tobą skontaktować. Nasz zespół chętnie omówi Twoje obawy, przedstawi dostępne opcje i zrobi wszystko, co w naszej mocy, aby znaleźć satysfakcjonujące rozwiązanie.
Zależy nam na tym, aby każda klientka czuła się wysłuchana i odpowiednio zaopiekowana, dlatego mamy nadzieję, że będziemy mogli osobiście zająć się Twoją sprawą.
Z wyrazami troski,
Almond Muse Customer Support
AD
Adelaide D.
Scam
My delivery took well above forecast delivery time over 10 days. When the dress did arrive it was not the dress as is advertised. Huge difference in the garments were I ordered a corset back gown and received a non corseted garment. They use images from alternate websites for there marketing of garments I’ve reported the false advertising to the ACL and necessary legal representatives to try prevent trading under false pretences.
The returns policy is deceptive and not at all followed they resorted to copying and pasting the same email and not answering legitimate concerns.
Response from Almond MuseSep 2, 2026
We’re genuinely sorry to read your review, Adelaide, and we understand how frustrating it must have been to wait longer than expected for your order and then feel that the dress you received did not match what you believed you had purchased.
We take concerns regarding product representation, garment details, delivery times, and our returns process very seriously. We also understand your frustration if you felt that previous responses did not properly address the specific concerns you raised. That is not the experience we want any customer to have.
We would really appreciate the opportunity to look into your case carefully and make sure your concerns are properly reviewed rather than simply giving you a generic response. Please email us at [email protected] with the best phone number to reach you. Our team would be happy to discuss your concerns directly, go through the details of your order, and work with you toward the best possible resolution.
We value the opportunity to address this properly and hope we can turn this experience around for you.
With care,
Almond Muse Customer Support
HM
heba M.
⚠️ WARNING
⚠️ WARNING — ALMOND MUSE ⚠️
I am extremely disappointed with my experience with Almond Muse. I contacted them immediately to cancel my dress order after my grandmother passed away and requested a refund. It has now been weeks, and I still have not received my money back or proper shipment information.
What is most concerning is that I was told my refund would not be issued unless I removed my negative review.
That is completely unacceptable. I should not have to remove an honest review to receive money that is rightfully mine.
I am sharing my genuine experience so other customers can be aware of what happened to me. I will not be pressured into deleting my review just to get my refund.
Almond Muse, please return my money and resolve this matter.
Response from Almond MuseAug 29, 2026
Dear Heba,
We are truly sorry to hear about the loss of your grandmother. We understand that this must have been an incredibly difficult time for you, and we sincerely apologize for any additional frustration you experienced while trying to resolve your order.
We take your concerns very seriously, particularly your statement regarding the refund and the review. We would never want a customer to feel that they were required to remove or change their honest feedback in order to receive assistance. We value genuine customer feedback, even when it is critical, as it helps us understand where we can improve.
We would very much like the opportunity to review your case carefully and make sure everything is properly addressed. Please reach out to us at [email protected] with your order details and the best phone number to reach you, so our Customer Service Team can review the matter with you directly and work toward the best possible resolution.
We sincerely apologize for the frustration and disappointment this experience has caused. We hope to have the opportunity to look into this personally and provide you with the assistance you deserve.
With care,
Almond Muse Customer Support
VJ
Valentina J.
SCAM
My order arrived 10 days late (taking 14 days instead of the promised 5-7 days), making the purchase completely useless….
I never even opened the package and returned it intact to their European warehouse via La Poste.
Now, they are refusing to refund my credit card and are trying to force a store credit on me. Their "Refund and Return Policy" is intentionally twisted and deceptive. They claim that sale items cannot be refunded, yet every dress on their website is "on sale". This has been an absolute nightmare. I feel completely scammed for cheap quality dresses, and had to cover the costs for sending back the dresses. Bravo!!
Response from Almond MuseAug 25, 2026
Hi Valentina,
Thank you for taking the time to share your experience. We are truly sorry to hear about the delay with your order and the frustration you experienced with the return and refund process.
We understand how disappointing it must have been to receive your order later than expected, especially when the timing affected the purpose of your purchase. We also regret that the return process and available resolution left you feeling frustrated and unheard.
We would really appreciate the opportunity to speak with you directly and review your case in detail. Please email us at [email protected] and include the best phone number to reach you. Our team will be happy to contact you personally, review your order and return, discuss the best available options, and work toward a favorable resolution.
Thank you again for bringing your concerns to our attention. We sincerely hope you'll give us the opportunity to make things right.
With care,
Almond Muse Customer Support
SE
Selin
Very disappointing experience with Almond Muse
I’m unfortunately very disappointed with Almond Muse. I returned my order and paid CHF 35 for the return shipping. I then had to wait several months before the package was sent back to me.
The worst part is that the package arrived torn, and I received absolutely no explanation or communication as to why the return was sent back to me in the first place.
On top of that, I was also very disappointed with the quality of the clothes. The quality does not match the prices at all, and in my experience, the items did not look like they did in the pictures on the website.
Considering the prices Almond Muse charges, I expected much better quality as well as professional and customer-oriented service. Waiting months for a return, paying CHF 35 for shipping, receiving a damaged package without any explanation, and then being disappointed by the quality is simply unacceptable.
Overall, a very disappointing experience. I would not recommend Almond Muse.
Response from Almond MuseAug 23, 2026
Hi Selin,
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear about the difficulties you encountered with your return, including the CHF 35 return shipping cost, the lengthy wait, and receiving the package back in a damaged condition without a clear explanation.
We also sincerely regret that the quality and appearance of the items did not meet your expectations. We understand how disappointing this must have been, particularly after waiting so long for your return to be processed.
We would really appreciate the opportunity to speak with you directly and review your case in detail. Please email us at [email protected] and include the best phone number to reach you. Our team will be happy to contact you personally, review what happened with your return, discuss the best available options, and work toward a favorable resolution.
Thank you again for bringing your concerns to our attention. We sincerely hope you'll give us the opportunity to make things right.
With care,
Almond Muse Customer Support
AM
Amity
Absolutely horrible quality
Absolutely horrible quality. False advertising for starters. The top of the dress is a different colour to the bottom of the dress. Fighting to get a refund from this company. The dress was almost $250. Absolutely appalling. Never ever shop here.
Response from Almond MuseAug 21, 2026
Hi Amity,
Thank you for taking the time to share your experience. We are truly sorry to hear about the color discrepancy with your dress and that the quality did not meet your expectations, especially considering the amount you paid.
We completely understand how frustrating it must be to receive a dress with a noticeable difference between the top and bottom and then have difficulty getting the resolution you were hoping for. We sincerely apologize for the disappointment and inconvenience this has caused.
We would really appreciate the opportunity to speak with you directly and review your case in detail. Please email us at [email protected] and include the best phone number to reach you. Our team will be happy to contact you personally, review your order and concerns, discuss the best available options, and work toward a favorable resolution.
Thank you again for bringing this to our attention. We hope you'll give us the opportunity to make things right.
With care,
Almond Muse Customer Support
