Almond Muse Reviews | Read Customer Reviews of almondmuse.com

Almond Muse Reviews | Read Customer Reviews of almondmuse.com

Almond Muse reviews

Showing 326 reviews with 1 star · Clear filters

Susan
Jan 2, 2026
DO NOT BUY!!!
Please do not buy from this company. Most of these five star reviews you see on their website are from influencers. They remove the 1 star reviews. Absolutely scam of a company. Products came damaged and will only offer store credit. Update: In response to your statements - of course you can’t control what is written on trust pilot. That’s why you have 45% one star reviews here. However, your own website predominantly has 5 star reviews, which are clearly moderated. Furthermore, I submitted a one star review for the dress I purchased, and it doesn’t show on your website. I just hope future customers don’t fall for this scam. Regarding communication with your team about this matter, I have repeatedly received the same generic response citing your store-credit policy, with no consideration of the specific issues raised. As such, further attempts to discuss this have been unproductive.
Response from Almond MuseJan 3, 2026
Hi Susan, We’re sorry to hear that you feel this way and regret that your experience did not meet your expectations. At Almond Muse, we take pride in the quality of our products and in providing transparent, respectful customer care, and it’s disappointing to hear that this was not your impression. We’d like to clarify that we do not remove or control reviews on third-party platforms such as Trustpilot. All feedback—positive and negative—is published according to their independent moderation guidelines. While we do collaborate with creators to showcase our designs, the reviews shared by customers reflect a wide range of genuine experiences. Regarding damaged items, this is never the experience we want for our customers. Our return policy outlines that items purchased during sales or promotions are eligible for store credit, and this is clearly stated on our website and at checkout. That said, we take reports of faulty items seriously and would appreciate the opportunity to review your case in detail. Please reach out to us at [email protected] with your order number and photos of the item received so our team can assist you further. Kind regards, Almond Muse Customer Support
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Jenny
Jan 1, 2026
Faulty Product and Does Not Honour their '30-day money-back guarantee'
Ordered their Selene dress with the buy 2 get 1 free deal. The website advertises a “30-day money-back guarantee,” which was not honoured. The products arrived faulty and were significantly different from how they were advertised online. Sizing and colour were inaccurate, and the mesh underneath the dresses stuck out at odd angles. Overall, the dresses appeared poorly constructed, disorganised, and messy. Almond Muse would only offer store credit and required the consumer to cover all return shipping costs, including an $85 international return fee for faulty items. Although the company advertises free shipping on purchases, this amount is also deducted from the store credit when items are returned. Notably, all dresses on the website are listed as “on sale.” This appears to be used to limit refunds to store credit only, despite the advertised “30-day money-back guarantee.” There seems to be many people who have experienced this same issue, and I would suggest reporting their cases to econsumer.gov, the Better Business Bureau, the Federal Trade Commission, or other relevant consumer protection agencies to encourage appropriate action to be taken to help prevent this from happening to others.
Response from Almond MuseJan 1, 2026
Hi Jenny, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. At Almond Muse, we take great pride in the quality of our garments, the care we put into each order, and the support we provide to our customers, and we regret that your order did not meet the high standards we strive for. To clarify, our return policy states that sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. This includes international shipping, which is handled according to the shipping method selected at checkout. These policies are outlined on our website and during checkout to ensure transparency and to help prevent confusion. We take all feedback seriously and are always looking for ways to improve, especially regarding product quality, fit, and online presentation. We would appreciate the opportunity to review your order in detail and assist further. Please reach out to us at [email protected] with your order number so our team can personally look into your case and work toward a resolution. Kind regards, Almond Muse Customer Support
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Kae
Dec 29, 2025
DO NOT ORDER
DO NOT ORDER. Complete waste of money. I fell for the buy 2 get one free not realizing that they don’t do refunds, only exchanges or store credit. The sizes don’t just “run small” they’re complete false advertising. I’m only a 5’3, size 2-4 US, petite and the small ‘Isabella’ glitter dress sits high and tight in my armpits, shows no cleavage bc it’s cut so high (not like the photo) and is so short it actually shows 1” of butt cheeks and bikini area at the bottom. It’s basically sized for a 10 year old girl. The photos show it goes to mid thigh, has cleavage and longer straps. This is not the same dress as the one advertised. Same issue with the maxi version I ordered. In my opinion this should void the “exchange only” policy as it’s not even the same dress. It’s also advertised as “champagne” but it’s the same colour as the gold maxi. As well, the maxi dress has a gap in the stitching at the hip as a defect. In addition it says only regular priced items qualify for refunds, but everything is on sale. So they’re scamming everyone. What am I supposed to do with a store credit when the dresses are cheap garbage?
Response from Almond MuseDec 29, 2025
Hi Kae, We’re very sorry to hear about your experience and understand how upsetting this must have been. At Almond Muse, we take great pride in the design, presentation, and quality of our garments, and we regret that the dresses you received did not meet your expectations. Our promotional offers, including buy-2-get-1 events, fall under our sale item policy, which means these items are eligible for exchange or store credit only. This policy is clearly outlined on our website and displayed at checkout to ensure transparency before purchase. We understand that this may feel frustrating, especially when sizing or styling expectations are not met. Regarding your concerns about fit, color, and construction, we’re sorry to hear that the items did not align with how they appeared online or arrived with a defect. This is certainly not the experience we aim to provide, and we would appreciate the opportunity to review your order and the specific issues you mentioned in more detail. Please reach out to us at [email protected] with your order number and photos of the items so our team can personally assess the situation and assist further. Kind regards, Almond Muse Customer Support
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Nicola P.
Dec 24, 2025
Do not buy from this company
Extremely disappointed with this company, I purchased two dresses under the buy 2 get a 3rd free, I did not think it implied to myself as I was ordering multiple sizes to get the right fit, I was not promted for this offer, however I was eligible. Neither fitted and they were not willing to refund only offer store credit, the return cost was my responsibility which was a shocking £23 for tracked and signed for. Not only did I pay for the initial delivery and return, I was not offered a refund as I was told they were sale items. Not to mention I did not get a 3rd dress free. Absolute despicable customer service, complete waste of time. Quick to take a customers money. Then offer no help or support following this! I will add to the response below that I did reach out multiple times and had the same response. They will not help, there policies and information are misleading and not clear once purchase has been made, then they have no reason to offer good customer services. Whether I receive my storage credit is questionable!! Scammers.
Response from Almond MuseDec 24, 2025
Hi Nicola, We’re very sorry to hear that your experience did not meet your expectations. At Almond Muse, we take pride in both the quality of our garments and the care we provide to our customers, and we regret that this situation caused frustration. To clarify, our sale and promotional items, including “buy 2, get 1 free” offers, are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. Return shipping costs for sale items are the responsibility of the customer, and these policies are clearly outlined on our website and during checkout to ensure transparency. We understand that international shopping and promotions can sometimes be confusing, and we’re sorry if this was not communicated clearly during your order. We would appreciate the opportunity to review your case personally and assist further. Please reach out to us at [email protected] with your order number so our team can look into your concerns directly. Kind regards, Almond Muse Customer Support
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Liv
Dec 24, 2025
Deceptive on purpose
Beautiful pieces but sadly didn't fit well and weren't as structured as they look online. They had a 30 day money back guarantee on all items including sale. They refused to honour it and completely ignored the fact that their guarantee is still on their website, plastered all over their sale items as well as their full price items. They also sent me a dress that was faulty, and when I asked why I need to pay return shipping for a faulty dress they ignored me and sent a generic message on their returns policy. Only buy from them if you are prepared to lose the money.
Response from Almond MuseDec 24, 2025
Hi Liv, We’re very sorry to hear that your experience did not meet your expectations. At Almond Muse, we take great pride in the quality of our garments and the service we provide, and we regret that this situation caused frustration. To clarify, our return policy states that sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. Faulty or defective items are always handled with priority, and we never intend for a customer to feel responsible for a manufacturing issue. We apologize if our previous communications felt generic or unclear. We would truly appreciate the opportunity to review your order in detail and assist you further. Please reach out to us at [email protected] with your order number so our team can personally look into your case and work toward a fair resolution. Kind regards, Almond Muse Customer Support
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Cynthia M.
Dec 23, 2025
Bad quality products and packaging
Bad quality products and packaging. They make the refund process very difficult. You can find better value for money at SHEIN. Would not recommend at all
Response from Almond MuseDec 23, 2025
Hi Cynthia, We’re sorry to hear that your experience did not meet your expectations. At Almond Muse, we take pride in the quality of our garments and packaging, as well as in providing clear and fair support throughout the return process, and we regret that this was not reflected in your order. Our refund and return procedures follow the policies outlined on our website, which are shared at checkout to ensure transparency. We understand that value and quality can feel subjective, and we genuinely appreciate all feedback as it helps us continue improving. We would welcome the opportunity to review your order in more detail and address your concerns directly. Please feel free to contact us at [email protected] with your order number so our team can assist you further. Kind regards, Almond Muse Customer Support
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Signe
Dec 23, 2025
I paid for express shipping because I…
I paid for express shipping because I needed the package quickly. But they didn’t get it to me on the promised time and they refuse to pay back the amount I paid for express shipping . I will never buy anything from there again and neither should anybody else! —————— I have sent you an email, which I have already done 4 times. When I booked the express delivery you! (Not the currier) had a delivery on or before date , which you did not deliver on. If it’s busy times, you really should not have the option of express delivery. You are taking peoples money with false promises. —— Why do you ask me to email you, when you don’t get back - this is now Dec 31st and I have heard nothing from you !
Response from Almond MuseDec 23, 2025
Hi Signe, We’re truly sorry to hear about your experience and understand how frustrating it can be when an express shipment doesn’t arrive within the expected timeframe. At Almond Muse, we take pride in providing clear shipping options and reliable service, and we regret that this situation caused disappointment. While express shipping refers to the courier’s transit time once an order has been dispatched, delivery timelines can occasionally be impacted by factors outside our control, such as carrier delays or customs processing. As outlined in our shipping policy, shipping fees, including express shipping, are non-refundable once the order has been processed and handed over to the courier. That said, we would still appreciate the opportunity to review your order and shipment details more closely. Please reach out to us at [email protected] with your order number so our team can look into this further and assist where possible. Kind regards, Almond Muse Customer Suppor
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Kat K.
Dec 23, 2025
Misleading quality & refund refused
Misleading quality & refund refused – disappointing experience. I ordered four dresses from Almond Muse during a discounted promotion, based on the size guide, customer reviews, and the brand’s repeated claims of high-quality, supportive garments. I received my order just one day ago, and all items are still unworn, with tags attached and in their original packaging. Unfortunately, the quality is far from what is advertised. The fabrics are extremely thin and feel low-grade, the corset designs provide no bust support at all, the dresses lack structure and shaping, and the sizing is significantly inaccurate despite following the size recommendations. Overall, the dresses fall loosely on the body and look nothing like the product images or descriptions. I contacted customer support immediately to request a return and refund. While my return was approved, Almond Muse refuses to issue a refund and insists on offering store credit only, hiding behind their “sale items” policy. What am I supposed to do with store credit when I don’t trust the quality and do not wish to purchase anything else from the brand? After reading other reviews here, it is clear that this is not an isolated case, especially for customers who purchased during sales or Black Friday offers. This experience feels misleading and unfair, as the products do not match the quality that is heavily promoted on the website. Very disappointing overall. I would not recommend purchasing, particularly during discounted promotions.
Response from Almond MuseDec 23, 2025
Hi Kat, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. At Almond Muse, we take great pride in the quality of our designs and the craftsmanship behind each piece, and we regret that this was not reflected in how the dresses felt and fit for you. To clarify, our return policy states that items purchased during a sale or promotional event are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. This policy is clearly outlined on our website and presented at checkout to ensure transparency before purchase. We understand your frustration regarding store credit, especially if the styles did not meet your expectations, and we’re sorry that this experience felt disappointing. Your feedback has been noted and is shared with our product and customer care teams as we continue to review and improve both quality and communication. We would still appreciate the opportunity to review your order in more detail and assist you further if possible. Please feel free to contact us at [email protected] with your order number, and our team will be happy to look into your case. Kind regards, Almond Muse Customer Support
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