Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Really bad quality of the dress and it's a nightmare to get a FULL refund from them, which I am legally entitled to under European law. Save yourself time and headache and don't buy from here.
Response from Almond MuseSep 12, 2026
Dear Vivienne,
We’re sorry to hear about your experience with the dress and the difficulty you experienced with the refund process.
We understand your frustration and would like to review your order and concerns personally to see what happened and what options may be available.
Please email us at [email protected] with the best phone number to reach you. We’d be happy to look into this and work toward a favorable resolution.
With care,
Almond Muse Customer Support
YQ
yannet Q.
DONT BUY FROM THEM !!!!
DONT BUY FROM THEM !!!!
WORST COMPANY EVER NEVER WANT TO HELP THEIR CUSTOMERS I PURCHASED TWO DRESSES RETURNED BACK WITH IN A WEEK HAD TO PAY 20+ SHIPPING TO GET DENIED FULL REFUND to original payment after taking 4 months FOR THEM TO PROCESS THE RETURN, it shouldn’t take that long. Worst customer service BAD QUARTERLY DRESSES.
Response from Almond MuseSep 12, 2026
Dear Yannet,
We’re sorry to hear about your frustration with the return process and the time it took to process your return.
We understand how upsetting it is to pay return shipping and wait so long for a resolution. We’d like to review your order and see what happened with the return and refund request.
Please email us at [email protected] with the best phone number to reach you. We’d be happy to look into this and work toward a favorable resolution.
With care,
Almond Muse Customer Support
JK
Jolene K.
Please stay away from Almond muse ⚠️The…
Please stay away from Almond muse ⚠️The store is an absolute scammer. They would use a tactic of offering 5% off. The quality of the dress is insanely cheap and low quality. I thought it was a costume dress at first. As soon as I got the dress. I emailed to them. They refused to give me a refund and only offer store credits. I would not to get anything from them. Please don’t repeat my mistake guys.
Response from Almond MuseSep 12, 2026
Dear Jolene,
We’re sorry to hear you were disappointed with the dress and your experience with our return process.
We understand your concerns about the quality, discount, and Store Credit. We’d like to review your order and the communication with our team to better understand what happened.
Please email us at [email protected] with the best phone number to reach you. We’d be happy to discuss your concerns, review the available options, and work toward a favorable resolution.
With care,
Almond Muse Customer Support
AG
Amanda G.
DO NOT EVER BUY FROM THEM
DO NOT EVER BUY FROM THEM. I had an email exchange of about 20 emails back and forth BEGGING, dam near, them to refund my item that I paid full price for. Every email back was "sorry we can credit your account". They told me the item I ordered was at a discount, WHICH IT WAS NOT. I had to screenshot my order to show them as if they could not see it on their end. THEN TO TOP IT OFF, they called me by a different name. I understand mistakes happen, but the whole email thread seemed automated and SLOPPY/CARELESS. DO NOT BUY FROM THEM CUSTOMER SERVICE IS AWFUL AND A HUGE PAIN AND WASTE OF MY TIME.
Response from Almond MuseSep 10, 2026
Dear Amanda,
we’re genuinely sorry to hear about your experience and especially about the amount of time you had to spend going back and forth with our team.
We understand how frustrating it must have been to repeatedly explain that your order was purchased at full price, particularly if you then had to provide a screenshot to clarify the purchase details. We’re also very sorry that you were addressed by the wrong name. That should not have happened, and we understand how this could have made an already frustrating experience feel even more impersonal.
We take your feedback regarding our communication and customer service seriously. Our goal is to provide clear, accurate, and personalized assistance, and we regret that your experience did not reflect that standard.
We would really appreciate the opportunity to review your case personally and make sure your concerns are properly addressed. Please email us at [email protected] with the best phone number to reach you. Our team would be happy to discuss your concerns, review the details of your order, provide the best available options, and work toward a favorable resolution.
We sincerely apologize for the time and frustration this experience has caused you, Amanda, and thank you for bringing these concerns to our attention.
With care,
Almond Muse Customer Support
KA
KASI
Terrible Customer Service
They don't back their product.
They don't give refunds under ANY circumstance (I paid full price and returned it in time)
They don't pay for returns (you do) AND
You still pay a "restocking" fee
I was forced to take a credit and when I went to use it, my account had been clearly hacked (the order went to Belgium) but they would not do anything about it.
Not worth the pain and suffering for this product.
Response from Almond MuseSep 10, 2026
Dear Kasi,
We’re sorry to hear about your experience and understand your frustration with the return process, Store Credit, and the issue with your account.
We’d like to review your order and the account issue to better understand what happened and see what options may be available.
Please email us at [email protected] with the best phone number to reach you. We’d be happy to look into this and work toward a favorable resolution.
With care,
Almond Muse Customer Support
CA
Ce'Airra T.
Do not do return here
If you never shop here, don’t do it. I was told in email that I could get full credit for returning an item. I had to pay 16 dollars to return the item because they don’t give their customer free returns like other clothing stores. After waiting over a week after the item got delivered & I emailed regarding my return, they gave a store credit. I’m mad because I never want to give you my business again.
Response from Almond MuseSep 10, 2026
Ce’Airra,
We’re genuinely sorry to hear how disappointed and frustrated you were with your return experience.
We take your concerns seriously, particularly regarding the information provided to you by email. We would appreciate the opportunity to review the correspondence and your order details so we can understand exactly what was communicated and make sure your case was handled appropriately.
Please email us at [email protected] with the best phone number to reach you. Our team would be happy to discuss your concerns directly, review the available options, and work toward a favorable resolution.
We sincerely apologize for the frustration, expense, and time this situation has caused you. We appreciate you bringing your experience to our attention and hope we can have the opportunity to address it properly.
With care,
Almond Muse Customer Support
DA
Daisy
I purchased 2 dresses and returned them…
I purchased 2 dresses and returned them the same day I got them. I had to pay over 20.00 to return them. Over priced and Poor quality dresses. Careful with using those discount codes they like to promote on website. They are refusing to give me a credit back to my original method of payment because of that code. Guidelines state that anything on discount can’t be refunded. Well the dresses were full price and they issued a discount code because it was my first time shopping. In essence, they are trapping you into a purchase with no actual refund. They want to force you into a store credit refund. Horrible experience. I would say be careful and the pictures don’t represent reality. I don’t mind paying for good quality but this was a scam all the way. Bad quality bad customer experience no integrity.
Response from Almond MuseSep 9, 2026
Dear Daisy
We’re genuinely sorry to hear how disappointed you were with your experience. We understand how frustrating it must have been to return both dresses right away, pay the return shipping costs, and then feel that the resolution offered did not reflect what you expected when you placed your order.
We especially understand your concern regarding the first-order discount. We never want a customer to feel that a promotional code was misleading or that the terms of their purchase were unclear. We take your feedback seriously and would like the opportunity to review the specific order, the promotion applied, and the return terms associated with it so we can make sure everything was handled appropriately.
We’re also sorry that the dresses did not meet your expectations in terms of quality or appearance. We know customers rely on our photos and product descriptions when deciding what to purchase, and your feedback is valuable as we continue working to improve both our products and customer experience.
Please email us at [email protected] with the best phone number to reach you. Our team would be happy to personally review the details of your case, discuss your concerns, and work toward the best possible resolution.
We sincerely appreciate you bringing these concerns to our attention and hope we have the opportunity to address your experience properly.
With care,
Almond Muse Customer Support
MS
Michaela S.
Biggest scam
Biggest scam, sending out faulty items and not paying influencers for their work (avoid them at all cost)
Response from Almond MuseSep 9, 2026
Dear Michaela,
We’re sorry to hear that you’ve had such a disappointing experience with Almond Muse.
We take concerns regarding product quality very seriously, and we’re equally concerned to hear your comments regarding influencer and collaboration payments. We understand that both product quality and professional commitments are important, and we would appreciate the opportunity to look into the specific circumstances behind your experience.
Rather than dismissing your concerns with a generic response, we would like to review the details properly and understand what happened. Please email us at [email protected] with the best phone number to reach you so our team can discuss your concerns directly, provide the appropriate options, and work toward a favorable resolution.
We genuinely appreciate you bringing this to our attention and hope we can have the opportunity to address your concerns properly.
With care,
Almond Muse Customer Support
