Rebecca
DO NOT ORDER
I purchased two dresses from this website in the smallest size available, and neither fit properly. They were too large in the chest, too tight in the thighs, and extremely long. On top of that, the dresses did not fully match the images shown online. When I attempted to return them, I was told I could only receive store credit because the items were “on sale.” The issue is that the entire website is perpetually on sale—every single item is marked down at all times. These are not genuine or time-limited sales, but constant markdown pricing. This makes the return policy extremely misleading. The site advertises “money back within 30 days of purchase,” yet because everything is always labeled as a sale item, customers are effectively never eligible for a refund. Additionally, the restriction on refunds for sale items was not clearly disclosed at checkout before payment. I went back and forth multiple times with customer service explaining that none of their products fit me and that store credit is useless in this situation. Each response felt automated and dismissive, repeating the same script without addressing my concerns. This experience was frustrating and deceptive. I will not be purchasing from this company again and strongly encourage others to be cautious before ordering. UPDATE: after going back & forth for a month and filing a claim with the BBB, they said they’d give me a refund as a one time courtesy. So i returned the items and they still only gave me store credit!!! And the store credit was only 1/2 of what i originally paid for both two items. Waiting for a response from their team, which will likely take multiple days. Incredibly frustrating how all of this has been handled.
Response from Almond MuseJan 15, 2026
Hi Rebecca, We’re very sorry to hear that your experience with Almond Muse did not meet your expectations. We take pride in both the quality of our garments and the care we provide to our customers, and it’s clear that this was not reflected in your order. To clarify, our return policy differentiates between full-priced items, which are eligible for refunds or store credit, and sale items, which are eligible for store credit only. This policy is outlined on our website and during checkout to ensure transparency, though we understand that repeated sales labeling may have caused confusion, and we’re always looking for ways to make our policies clearer. Sizing can vary across different styles, and we provide detailed size guides to assist customers in selecting the best fit. That said, we sincerely regret that the dresses did not meet your expectations and that our customer support communications felt repetitive rather than helpful. We would genuinely like the opportunity to review your order in detail and explore how we can assist you further. Please reach out to us at [email protected] with your order number so our team can personally address your concerns. Kind regards, Almond Muse Customer Support