Margo O.
Worst online and Customer service experience
I am submitting this complaint to report deceptive and unethical business practices by Almond Muse. I placed an order for multiple dresses and experienced an excessive delay of more than two months with no legitimate explanation or resolution. Throughout this period, I contacted customer service numerous times. Each interaction resulted in generic, dismissive responses that failed to address the issue. Customer service representatives repeatedly promised a refund due to the prolonged delay, yet no refund was ever processed or received. On another occasion, I was told that my order had finally shipped; however, I never received tracking information, and the items never arrived. Despite being unable to provide proof of shipment, tracking details, or confirmation of delivery, the company continued to reassure me that my order was on the way or that a refund had been issued, neither of which was true. These repeated false assurances delayed resolution and prevented timely recovery of my funds. This pattern demonstrates a lack of transparency and suggests intentional misrepresentation rather than a simple logistical error. After more than two months of waiting and exhausting all reasonable attempts to resolve the issue directly with the company, I was forced to dispute the charge with my bank to recover my money. A legitimate business should not require customers to involve financial institutions to obtain refunds that were repeatedly promised and never delivered. The combination of prolonged non-delivery, failure to issue a promised refund, absence of tracking or shipment confirmation, misleading customer service communications, and the necessity of a bank dispute strongly indicates deceptive, potentially fraudulent business practices. I believe this company is engaging in behavior that harms consumers and violates basic standards of fair commerce.
Response from Almond MuseMar 12, 2026
Hi Margo, We’re very sorry to hear about your experience and understand how distressing this situation must have been. It’s never our intention for a customer to feel misled or forced to escalate through their bank to recover funds. Please allow us to clarify that we take all shipping and service issues seriously. Occasionally, delays may occur due to high demand, warehouse logistics, or carrier complications, but we recognize that these should always be communicated clearly and transparently. We sincerely apologize for any lack of clarity or miscommunication from our customer service team. We would like the opportunity to review your order in detail and ensure that your concerns are fully addressed. Please reach out to us directly at [email protected] with your order number and any relevant correspondence, and our team will prioritize investigating this matter and providing a proper resolution. Your feedback is important to us, and we are committed to learning from this experience to improve our processes and communication. Kind regards, Almond Muse Customer Support