Almond MuseReviews of almondmuse.com

Communication with customer service is poor. I tried to cancel my order and they didn’t allow it after 20 minutes of placing the order. The order itself took several weeks to come in. When I asked where the dress was, they did not respond for a few days. The dress itself is very cheaply made. The quality of the dress does not match the price. I do not recommend this site.

I had seen the reviews on Trustpilot and still decided to go ahead and order, so I want to share my full experience. I ordered the Selene dress to be shipped to Bogotá, Colombia, on February 23rd, 2026. I received a confirmation email right away, followed by another message explaining that they were experiencing high demand and that shipping might take longer than usual. After about a week, I received an update saying the order had been shipped. I reached out to customer service via email, and they responded promptly, which I appreciated. They provided a tracking number that was supposedly linked to DHL, but I was never able to verify it on the DHL website despite checking multiple times. At that point, I became concerned that it might be a scam and requested to cancel my order. However, they informed me that the package had already been shipped and could not be canceled. In the end, the dress did arrive, but it took about a month from the purchase date. The dress itself is okay—it fits well and doesn’t feel cheap—but it is not the quality I expected for the price I paid. The fabric is lighter, the seams look and feel simpler, and the detail is not fantastic. The dress is okay. It will probably cost me more to return it. Since it was on discount, they will only refund me in store credit per their refund terms and conditions. So, I am keeping and using it for a less formal occasion, but I was not what I intended to do. Overall, while I did receive the product, and customer service was responsive, the misleading tracking information, delayed shipping, and quality did not meet my expectations.

I recently discovered Almond Muse and I’m honestly impressed with the overall vibe of the brand. The website is beautifully designed, easy to navigate, and really gives off a premium, modern feel. I love how everything looks clean and thoughtfully curated. What stood out to me the most is the attention to detail and the aesthetic — it feels like a brand that truly understands its audience. Even from a first impression, Almond Muse gives off a sense of quality and style that makes you want to explore more. I’m really excited to see how the brand grows and I’d definitely love to be part of the journey. Keep up the amazing work 💛

I ordered 3 dresses from the by two get one sale on Feb. 12th - thinking "wow, these would be great for the event I'm attending 3.5 weeks from now!" with their site stating quick shipping I was excited and hopeful. Though I should have listened to my intuition buying these through instagram... the dresses arrived on March 13th - after my event happened, and I'm missing one of them. These are not made in the US, and it took two weeks to ship from overseas, I'm afraid I'm going to end up with a letter from FedEx notify me that I owe them more for shipping because of the damn tarriffs. When you receive your tracking information, through shoppay, it looks like the company is located in NY ... it is in-fact not in NY. My experience with them: I reached out the last week of February to check in on the eta, the customer service team said they had an unexpended influx of orders from the sale and they were behind on available product and shipping. I asked if any of the dresses that I had ordered were available and in stock, thinking that even if one showed up I would be good for my event. They said two of them were available, but that they could not ship anything separately. Because of the inconvenience they said they would add a pair of earrings to my order. Okay, I get it, I own a shop myself and get when things sell out and you have to wait to stock more... The dresses and the earrings they added to the order arrived on March 16th, long after my event was over - and I'm missing one of the dresses. I don't order clothes online very often, and thinking nothing of keeping the packaging, I tossed the packaging in the trash and tried on the dresses I did receive. I reached out to the customer service team to alert them of the missing dress and they have requested images of the packing as well as the products I did receive - assuming to check if the packaging was destroyed in transit if a dress fell out. I let them know that I no longer had the packaging in my possession and that the packaging was intact when I received the shipment. I did send them photos of the two dresses I received. They responded with an understanding email and said their team would get back to me in a few days with a resolution. I just received another email asking for photos of the packaging again - which is completely aggravating. I have little confidence that I will be receiving the 3rd dress and am starting to think that they offered the sale just to lure customers in and not follow through with the promise. Dress Quality: As for the quality of dresses themselves - that's why this post gets 2 stars instead of 1. They are decent, I was surprised. The boning in the corset part is actually there and with a little steam press, these dresses are presentable. The fabric is decent and doesn't feel like a halloween costume. The Amalfi dress that presents on the website to be a little fluffy in the skirt area, I think if I add a petticoat under it it will complete the look. The Rosalind dress, unsure if it's my body shape or the dress itself, I have pretty basic measurements, I ordered a Large, the hips and length are fabulous, however the bra area of the dress is far too large for me even with a like two sizes up push up bra. (I am a B cup.) I was really hoping that the corset style top would hug and support my torso - it does not, I likely won't be able to wear it without a potential costume malfunction.

I returned 3 dresses to them due to faulty and size related issue. During this process they responded to me that the return is possible everything looks how it should be without any problem after I ship the dresses and paid for the shipping costs myself. After WEEKS I am learning that there won’t be any cash refund because the dress was on discount. (which they did not mention in 14 email chain at all considering all of their dresses are on discount) They grant me as credits where they have no available sizes in most of their dresses and expect me to use the credit plus I have to pay for the shipping. Since you only buy these dresses occasionally, this logic is very much useless to have in such a company especially if you don’t any available sizes in 90% of the dresses PLUS it takes you weeks to process this. I express that this is certainly an exception for this case since you can not grand someone credit where you don’t have any available dress and say “you can wait for availability for the next 120 days and order again for your non-existent event.” This is completely unfair and I still request a cash refund.