Almond MuseReviews of almondmuse.com

I am extremely disappointed with the service I have received from this company. I placed an order that I never received, despite the website clearly stating a delivery timeframe of 5–8 working days. More than 10 days have now passed, and my order is still nowhere to be seen. After contacting customer support, I was simply told that the delay was the courier’s fault. While I understand that delays can happen, I believe a company should take responsibility for ensuring customers receive their orders within the promised timeframe and, more importantly, provide a satisfactory solution when things go wrong. I requested to cancel my order some time ago, but was told this was not possible because the parcel was already in transit. As I had already been left extremely disappointed by the experience, I then asked for a free return label so I could return the items once they arrived. Once again, my request was refused, and no reasonable alternative was offered. The lack of customer care, accountability, and willingness to resolve the issue has been incredibly frustrating. A good customer service experience is not just about what happens when everything goes smoothly, but how a company handles problems when they arise. Unfortunately, this company has failed on every level. I would not recommend this company and certainly would not order from them again.

**Extremely Poor Quality, Refund Withheld, and Pressure to Remove My Review** My experience with Almond Muse has been deeply disappointing and, in my view, completely unacceptable.

The quality of the clothing was extremely poor and did not correspond in any way to the price paid. I requested a return only a few days after receiving my online order in the European Union and returned the items to the company’s EU return address in Slovakia.

Despite receiving the returned goods, Almond Muse refused to refund the original payment method because the items had been purchased during a sale. Instead, the company attempted to impose store credit, even though I explicitly stated that I did not accept store credit and requested a full monetary refund.

After I published my review, the company contacted me and initially offered to issue a full refund only on the condition that I delete the review. I refused to remove an honest account of my experience as a precondition for receiving money that I believe I am legally entitled to recover.

I informed the company that its internal policies do not override mandatory consumer-protection laws applicable to businesses selling and delivering goods to customers in the European Union. The company delivers to EU consumers and accepts returns through a warehouse located in Slovakia. It therefore cannot simply disregard applicable consumer law by referring to its own “store policy.”

Following my refusal to delete the review, company representatives began putting pressure on me and stated that I would receive no compensation unless the review was removed. In multiple messages, I was repeatedly given misleading information and told that the company does not provide refunds because of its internal policy.

Almond Muse should obtain proper legal advice and understand that any company providing goods and services in a particular market is required to comply with the applicable laws of that jurisdiction. A company’s internal terms and conditions cannot automatically cancel statutory consumer rights.

I have also submitted complaints to the relevant consumer-protection authorities in both the European Union and the United States.
 In the end, I had to delete my honest review so the company would refund my money. However, in the interest of fairness, I decided to put it back up so that other shoppers could judge the store's actions for themselves.

Very disappointing experience. I received three dresses, and while two were fine, the third one had obvious quality issues: uneven and unfinished stitching, loose threads, missed stitches, and poor construction around the zipper. I contacted customer service and provided multiple photos. Their initial solution was essentially to steam the dress and trim the loose threads. After several days of back-and-forth, they finally offered a return for store credit — but I would have to pay the return shipping and deal with the taxes/fees again myself. I already paid extra shipping for a size exchange, as well as taxes and fees, and I was then sent a dress that was poorly made. In my opinion, this is not an acceptable way to handle a defective item. I’m sharing my experience so other customers can be aware of what may happen if there is a quality issue with their order.

Me encontrado fatal con el envío del vestido que viene directamente desde china y que vale 130 euro. Lo neceistaba por un matrimonio lo pedi tres semanas antes de la boda y cuando lo estaba esperando me mandan un mensaje diciendo que ha sido bloqueado el envío. Me lo vuelven a enviar y llega después de la boda, aunque había avisado que lo necesitaba por este evento. El vestido presenta fallo en los aros y no lo puedo utilizar. Quiero devolverlo y me tengo que hacer cargo yo del coste de la devolution que desde España es de 60 euro. Y ahora leyendo en los comentarios veo que aunque pague el trasporte probablemente no me van a dar el dinero de tras. Pues decepcion total y robo. Desaconsejo pagar tanto por un vestido que te llega desde china. Misma calidad de Shein.

Almond Muse sent me a stained, clearly worn dress, and on top of that, the tag has been torn off. This is unacceptable

Almond Muse is the first time I purchased a dress with you , I received Poorly serviced emails no response , no returning my money , you guys wanted me to pay extra for the posting from Australia $60 .You are stilling my money by no refund the dress!!!! size to small, no happy with the quality also advertising the dress with gloves but not sending it. The dress is no how exactly shows on your website. Never will purchase with you again and will tell people my horrible experience.

⭐ 1 Star I am extremely disappointed with Almond Muse and their return policy. My experience trying to return my dresses and get my money back has been frustrating from start to finish. Their customer service has not been helpful, and I have had to go back and forth just to get a simple answer about my refund. I also do not like that I have to do all the work for the return, including figuring out and paying for the return shipping label myself. Other companies make the return process much easier by providing a return shipping label, so I was disappointed that I had to deal with this on my own. What makes this even more frustrating is that they confirmed one of my dresses was purchased at full price, but they are still trying to give me Store Credit instead of refunding my money to my original payment method. Their explanation of the policy has been very confusing. I originally thought this was a good company because I saw them on Instagram and liked their clothes, but my actual experience has been completely different. Good customer service and an easy return process are important to me, and Almond Muse has not provided that. This will be my last time shopping with them. **I would recommend thinking twice before ordering, especially if you may need to make a return.**

Buyer beware. I would not purchase from this company again based on how misleading their return policy and pricing practices are. Before ordering, I specifically read their return policy, which states that items “marked as sale at the time of purchase” are only eligible for store credit rather than a refund to the original payment method. Fair enough — except the item I purchased was NOT marked as a sale item anywhere that I could see during the purchasing process. Now that I am trying to return it, within the return window, I’m being told that it was part of a “Spring/Summer Sale” and therefore I can only receive store credit. How is a customer supposed to know an item is considered final/store-credit-only sale merchandise if that information is not clearly disclosed on the product page or during checkout? I would never have made the purchase had I known I could not receive a refund to my original payment method. It feels incredibly deceptive to advertise a return policy based on whether an item is “marked as sale,” not clearly mark the item as such on the customer-facing side, accept the customer’s money, and then only AFTER they attempt a return tell them that the item was internally categorized as part of a sale. To make the experience even more frustrating, customer service has repeatedly sent me essentially the same response explaining their policy, rather than actually addressing my concern: the issue is not that I don’t understand the policy. The issue is that the sale restriction was not clearly disclosed to me before I purchased. Whether their customer service responses are automated or not, the experience has felt completely impersonal and dismissive. I’m leaving this review so other customers know to be extremely careful before purchasing. Take screenshots of the product page and checkout, and do not assume that being within the stated return window means you’ll actually get your money back. Based on my experience, you may only find out after purchasing that the company considers your item part of a “sale” and will keep your money in the form of store credit.