ARO
Great Customer Support
Customer support is always super friendly and helpful! Kat fixed my issue promptly and I greatly appreciate her help!
Response from AlltrueJun 5, 2023
We're always happy to help! Thank you for the kind review! XO, Alltrue!

Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living.At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives.More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.
Alltrue (alltrue.com) has 392 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Showing 149 reviews with 5 stars · Clear filters
ARO
Customer support is always super friendly and helpful! Kat fixed my issue promptly and I greatly appreciate her help!
Response from AlltrueJun 5, 2023
We're always happy to help! Thank you for the kind review! XO, Alltrue!
Katharina K.
I had a misunderstanding about my subscription and wasn't expecting a box to arrive. I contacted Alltrue, and not only did they accommodate my needs, they allowed for me to custom some of the items that I would have preferred had I known I was receiving a box. They were very professional, kind and accommodating. Thanks Alltrue!
Response from AlltrueJun 5, 2023
Hi Katharina! Thank you for the five star review :) So happy our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue
Dean
I had a problem in that I didn’t understand some of the choices for the Spring box. I contacted the team and let them handle it. I couldn’t have been happier. They were friendly, helpful and exuberant. Everything was set up to my liking and I will continue to get my boxes. These are a great way to get interesting and useful new items one might never otherwise find. I think this company will prosper-at least I hope it will- because they are doing business in such an eco friendly way. This is good for the planet and for us.
Response from AlltrueApr 5, 2023
Wow, thank you SO much for the glowing review! Our Community Support Team is always ready, willing and excited to help :) We're so grateful to have you as important member of the Alltrue Community — your membership matters, and its how we can make an impact in our world today! XO, Alltrue
Carrie D.
well, I don’t remember the exact date. I recently had an issue with my account where I wanted to purchase an add-on but I didn’t want to use the payment method I used for my subscription box so I contacted customer support and they very quickly helped me. They basically did the work for me and made it so simple. I really appreciated the help I got. It took practically no time at all and everything worked out great. i’m not sure that the date I’ve selected is exactly right but it’s close to the time I receive support. I also wanted to say thank you for letting seasonal members. Get a chance to pick a few of their items. It would be great if we could pick them all. p. Thank you. All true.
Response from AlltrueApr 5, 2023
Carrie, We're so happy to hear our Community Support Team was able to get your account squared away! We're always here and happy to help! XO, Alltrue
Shari G.
"Alltrue support team has come through with flying colors. I received my Winter replacement box and everything in it was perfect. I am skipping my Spring box and will look at the summer to see if I will keep or skip. The outstanding customer service I received from Alltrue has rejuvenated my delight in Alltrue and I would like to re-instate my previously canceled subscription. The offer to replace my Winter box and detailed description of how to manage my future boxes were very helpful as well as appreciated. I plan to share my positive experience with my friends and hopefully they too can see that it’s all about Alltrue."
Response from AlltrueJun 5, 2023
We are so excited to welcome you back Shari! Thank you for the glowing review, and we are so happy to hear our Community Support Team was able to successfully assist you. XO, Alltrue
Sam
All True continues to curate meaningful boxes that highlight incredible small businesses.
Response from AlltrueJun 5, 2023
Hi Sam! Thank you for supporting small businesses through your Alltrue membership :) XO, Alltrue
Betsy
I've been a member for a couple of years and have enjoyed the benefits of membership and the interesting products offered by Causebox/Alltrue. My hope is that Alltrue has recovered from their difficulties and can continue to offer good products from reputable sources. Since one of the best things about Alltrue is being able to help new and/or struggling entrepreneurs, I'm hoping this will continue. Thanks
Response from AlltrueJun 5, 2023
Hi Betsy! Thank you for your continued loyalty. For 8 years, Alltrue was able to make an impactful difference — which could only have been done through the memberships you, and our entire community, supported. We’re in awe of what Alltrue has been able to accomplish over the past eight years. We created an incredible and engaged community, fostered meaningful partnerships with small businesses, artisan groups, and artists, and made a tangible impact through fair wages, charitable giving, carbon offsets, and education. While there’s always work to do, we’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower. Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for! XO, Alltrue
Liz
Absolutely love the products
Response from AlltrueJun 6, 2023
Liz, we absolutely love you! Thanks for being an important part of our powerful community! XO, Alltrue