AlltrueReviews of alltrue.com

Response from AlltrueMar 21, 2023

Hi Billie, Thank you so much for the review and taking the time to share this thoughtful feedback. To share a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! To give a bit of insight into this current season's curation, this Spring '23 season we have six choice categories, with a total of 32 possible items to receive in your box (that means there are a whooping 65 thousand possible box combinations!). While we did decide to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season, and are very excited to be offering products in the organization category based on customer feedback. If you have any questions about this season's curation or perhaps would prefer to skip this season's box if the items are not a fit, please be sure to email our Customer Support team. Thank you again for your support and insights with this review!

Response from AlltrueMar 23, 2023

Hi Kristi, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueFeb 22, 2023

Hi Lauren, We understand the events that occurred last year were very unexpected and we are terribly sorry if they impacted you in any manner. I am also sorry to hear you had been unable to get a hold of our team. While the company was shut down through July, and the support team was being re-built over the summer, I am happy to confirm we are currently within our typical 24 hour reply time. Should you need to get a hold of us, or have any questions, please don’t hesitate to contact our team at [email protected]. To provide a bit more information, Alltrue has been assumed under new ownership. but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueJan 11, 2023

Hi Sarah, The new ownership and the Alltrue team absolutely want to do what we can to help fill in, where the business entity previously left off, in its dealings with many beloved box partners. To provide a bit more information, Alltrue was recently acquired by new ownership after this past April Alltrue was pushed to a sudden and very unexpected financial breaking point and filed for a bankruptcy alternative called an Assignment for the Benefit of Creditors (an “ABC”). At the time the ABC was declared, the assets of Alltrue were transferred to a 3rd party trustee, responsible for selling those assets for the maximum available value and distributing the proceeds to creditors to repay debts. When Alltrue was purchased, the funds from the sale were made from the new ownership group to the 3rd party trustee. The trustee is now responsible for overseeing the payment to creditors, to pay off debts owed from the previous business. While the buyer does not have any role in overseeing or managing the claims process, please note the proceeds from that sale are held by the third party trustee who is now responsible for managing the distribution of payments to creditors, in accordance with California common law. It sounds as though you have previously been provided with a link to the assignment and claim form, but if not, or should you have any other questions at all, please don’t hesitate to email our support team at [email protected]. We would love to help.

Response from AlltrueSep 29, 2023

Hi Sarah, We are so sorry to hear of any disappointment with the items received! It truly saddens us to hear you express quality issues. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. Our Community Support Team hopes to hear from you!

Response from AlltrueJan 23, 2023

We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueJan 10, 2023

Hi Jenna, We understand the events that occurred earlier this year were very unexpected, and we are terribly sorry they effected you. In regards to Alltrue and what happened, the company has been assumed under new ownership. The change in ownership was not anticipated in any shape or form, and was a big shock and change for everyone working at the company. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. We are hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueJan 10, 2023

Hi Brenda, We understand the events that occurred earlier this year were very unexpected, and we are terribly sorry they affected you, especially after being a Member with us for two years. In regards to Alltrue and what happened, the company has been assumed under new ownership. The change in ownership was not anticipated in any shape or form, and was a big shock and change for everyone working at the company. We also would like to apologize for any delayed response to you and our Members, which of course was not intentional by any means but legally required of us. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We are so thankful to be back and Alltrue’s new owners are absolutely committed to not only maintaining the mission of Alltrue, but enhancing the overall membership experience. We hope we can prove ourselves to all our Members, and of course to our most dedicated Members who have been with us prior to the change in ownership. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.