AlltrueReviews of alltrue.com

I had 2 annual memberships with them and shipping was ALWAYS extremely late. For the most recent box, I didn't even receive an email that the customization was open and when I went to check it myself, it said customization was closed? So now I'm left with the items other people didn't want and are left over. Are we supposed to check the website ourselves every day to see when it opens? Also, seems like new members always get more perks and more items in their boxes and the company seems to forget about their loyal annual members. Would not recommend, they have great products but only if you're either a new member or check the website constantly to see when customization opens.

They have a habit of deleting negative reviews on their social media . This to me is not so great ethics. The products and customer service should stand on its own merit . A business that has to delete over half and sometimes all of the comments on each post on their page has something to hide . Customers should be able to judge for themselves how to perceive the company . They also appear to have very misleading or confusing advertising, in my opinion . Only ANNUAL members can customize . Most reviews on here are accurate experiences and they hide these at all costs. Ps... they openly bash the former president of the US , seem to hate conservatives and have a political agenda .... disgusting . Just read their response and comments on the post they authored asking about activism ... that is just one .

Have been waiting for my “summer box” well…all summer. All true told All their members this season that their packages had ALL been processed by July 31-however mine (along with many others) did not have a shipping label created till August 2 and wasn’t picked up/scanned by FedEx till August 3-Originally when scanned it had an estimated arrival date of August 8, I am now still currently waiting for my package 7 days later with no estimated arrival time and it appears as though my package has been in KS since last Friday with no movement. I understand package movement is beyond their control, but if you check their Facebook group this is the normal rather than rarity and it’s not just shipping, it’s the whole processing aspect. I had prepaid for my box months prior to it shipping. I truly don’t know if I’ll ever get my package at this point which is really disappointing and Alltrue customer support is not helpful and there is NO WAY to talk to anyone, all communication is done via email which slows down the process as well After a long drawn out process and multiple communications. I finally received my package late as well as the replacement they sent.

I love the products but hate the lag team between payment and shipment. It’s frustrating and motivates me to cancel. The cause and companies all true support are amazing. Sadly, the communication and wait time is pitiful.