AlltrueReviews of alltrue.com

Response from AlltrueMar 15, 2024

Thank you for taking the time to leave a review. We certainly understand that the events that occurred two years ago were very unexpected and quite sudden, causing feelings of uncertainty for the community, the brands and vendor partnerships, as well as the Alltrue team. As you mentioned, after a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative Assignment for the Benefit of Creditors. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, tasked with selling the assets to create the best outcome for creditors to pay off debts owed. That July, Alltrue was purchased by Retention Brands LLC. The previous owners no longer have any ownership stake and are currently only involved as consultants for the sake of a healthy transfer of business operations, a requirement of any ABC sale. Please note this is of course public knowledge, and is in no way a fact we have tried to hide. We are sorry to hear you have felt any actions have been anything other than actively transparent. As previously noted, at the time the ABC was declared the assets of Alltrue were transferred to a 3rd party trustee, responsible for selling those assets for the maximum available value and distributing the proceeds to creditors to repay debts. When Alltrue was purchased, the funds from the sale were made from the new ownership group to the 3rd party trustee, who is responsible for overseeing the payment to creditors with the proceeds of the sale, another requirement of the ABC. When Alltrue declared an ABC, some of our Spring partners were mid-contract. Because business was immediately stopped, Alltrue was barred from speaking on it, some contracts were not paid in full, and the silence that followed made this much worse. The goods our members have been receiving are not stolen and have been paid for. In fact we have partnered again with many past vendors and we are very proud + excited. Due to the size of the financial liabilities from the prior business, the only customers the new ownership were able to assume/ship were for who had active plans set to renew and whose billing info was transferred. All customers received an email over the summer with the details of their account, provided info re: the shutdown and how to receive any funds which may have been owed to them. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We are happy to confirm the new ownership has been in touch with our past vendors and have successfully worked on many paths forward. Like the majority of our community, our partners were excited to hear we were back and are very excited to continue new and improved partnerships ahead :) We understand that from the moment Alltrue was shut down to the present day there have been a lot of false rumors swirling, and so we do find it is very important to set the record straight, especially regarding Alltrue’s relationship with our partners and vendors. Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of and our community has been asking for! I hope this helps provide clarity, and hopefully confidence in the fact that Alltrue is committed to transparency and fostering positive and healthy relationships with our entire community, vendors and members alike.

Response from AlltrueFeb 12, 2024

Hi Erin, We understand the events that occurred in 2022 were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April of 2022. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. That summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, our recommendation was to pursue a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support Team. If you prefer to no longer receive email communication from Alltrue, please click 'Unsubscribe' at the footer of the last email received, or reach out to our Community Support Team so we may remove you from our email subscription list. We’re in awe of what Alltrue had been able to accomplish over the past 9 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueDec 12, 2023

Hi Tenaya, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue was assumed under new ownership last year, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueOct 12, 2023

Hi Courtney, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.