AlltrueReviews of alltrue.com

Have liked this service over the last couple of years, but have been finding that there aren’t many new products in current boxes. Planning to cancel after my annual is up this year.

First of all, do not publicly share my review. I haven't received my most recent order yet. This happened last time so I couldn't send a review of the contents. Once again, I missed out one something I would have preferred when making my choices. I understand you don't have a crystal ball for predicting how many items to pre-order.This has been a challenge for me. Your website isn't easy to navigate for this information. Typically I give the things I get as gifts. There have been a few things that I was disappointed in. The scent of a couple of things was not pleasant.I few towels seemed cheap. The recent ocean beach theme didn't excite me. I really appreciate the strong women lead and fairtrade businesses you support. That is why I originally signed up. I LOVE the boxes!

I have been a member of Alltrue since 2018. The products are good and the packaging and magazine insert are great. Over the years, it seems like the boxes have less items. Overall, I feel good about supporting sustainable and worldwide products.

I haven’t been happy with the customization options the last couple of seasons, seems like they’re cutting back on options and value.

I used to get text messages regarding picking my choices and have missed several opportunities to choose my items and I have been a member for several years. When they are chosen for me I am getting some of the things I already have.

A few of the choices are nice though the majority seem to have reduced in value recently. I have been disappointed in the choices lately.

Even if I look at the choices on the first day, there is always something sold out. I think there are too many make up products

I’ve been an Alltrue member since 2014 and over the years there have definitely been many positives and exciting moments with the membership. Unfortunately, in more recent years I’ve experienced increasing issues that have impacted my overall satisfaction and are the reason for my 3-star review. The biggest concerns have been around product quality, consistency, and the overall customer experience. I’ve received multiple items that arrived damaged, leaking, defective, or simply not as expected based on the product descriptions and marketing. At times it has felt like the quality control has declined significantly compared to earlier years. I’ve also consistently experienced technical issues with the website, especially during box customization, viewing order history, and managing deliveries. These issues have made what should be a fun and seamless experience feel frustrating and unreliable. Additionally, the product selections and offerings no longer feel as unique, exciting, or useful as they once did. Earlier years felt more curated and higher quality, whereas recent boxes have felt less aligned with the value and excitement that originally drew me to the membership. I still believe in the concept of the company and appreciate the years of enjoyment it once brought, which is why I’m not rating lower. However, I do hope improvements are made to product quality, fulfillment, website reliability, and overall member experience moving forward.