AlltrueReviews of alltrue.com

Response from AlltrueMay 15, 2026

Hi Tina, Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about your disappointment surrounding shipping timelines and notifications. To provide a bit more insight, shipping timelines can vary slightly from season to season. Because it isn’t operationally possible for all seasonal boxes to ship on the same day, we provide estimated shipping timelines at the start of each season within our FAQs and the Live Warehouse Updates section located on the homepage of the My Account area. Typically, we aim to begin shipping seasonal boxes within the first one to two weeks after customization closes, with boxes continuing to ship on a rolling basis over the following weeks. Regarding shipping notifications, we will be reviewing your account and previous communications to ensure there is absolutely no further issue. We are always looking for ways to improve the member experience, and reducing shipping times is certainly something our team continues to work toward as well. Thank you again for your feedback and for being part of the Alltrue community. We truly appreciate your support!

Response from AlltrueMay 14, 2026

Hi Sue, Thank you for taking the time to share your feedback with us. We’re very sorry to hear that some of the items you were most excited about had sold out during customization. A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years. To provide a bit more context, each season our Product Team carefully forecasts which products they believe will be most popular with our members. While they’re often very accurate, there are times when certain items become especially popular within our community and sell out more quickly than anticipated. As part of our commitment to reducing unnecessary product waste, we work with limited inventory quantities for many seasonal items. In some cases, our brand partners may also have limited inventory available. Even so, we always strive to feature exciting and thoughtfully curated products while also offering several additional options within each customization category. We’d also like to mention that if there is ever a seasonal box where the featured items are not quite to your liking, you always have the option to skip that box. Thank you again for your feedback and for giving us the opportunity to improve your experience. We truly appreciate your membership and support throughout the years!

Response from AlltrueMay 15, 2026

Hi Tina, Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about your disappointment surrounding shipping timelines and communication notices. To provide a bit more insight, shipping timelines can vary slightly from season to season. Because it isn’t operationally possible for all seasonal boxes to ship on the same day, we provide estimated shipping timelines at the start of each season within our FAQs and the Live Warehouse Updates section located on the homepage of the My Account area. Typically, we aim to begin shipping seasonal boxes within the first one to two weeks after customization closes, with boxes continuing to ship on a rolling basis over the following weeks. Regarding customization reminders, we send multiple notifications via email throughout the customization period, including follow-up reminders before the window closes. Members enrolled in SMS notifications will also receive text reminders. If you ever have questions regarding your box’s shipping timeline, believe you may be missing communications, or need assistance with anything at all, please don’t hesitate to contact our team at [email protected]. We are always looking for ways to improve the member experience, and reducing shipping times is certainly something our team continues to work toward as well. We truly appreciate you taking the time to provide your feedback, and can't thank you enough for being part of the Alltrue Community!

Response from AlltrueJun 5, 2023

Hi Jenny, Thank you for taking the time to leave us your feedback. We are so sorry to hear of any disappointment in the products received. With a diverse community in mind (a beautiful mix of all ages, shapes, shades, lifestyles, and personal tastes), our Product Team spends countless hours carefully partnering with brands whom we can stand behind as they share our same ethical and sustainable standards. They do their very best to curate a seasonal box filled with lifestyle, skincare, home, and wearable products that appeal to the diversity of our community — delivering our members $250+ of exclusive, socially-conscious products. We take the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good. We have a robust vendor vetting program to ensure our commitment to providing our members with the most ethical and sustainable products possible, available on our website at https://alltrue.com/impact/standards. I would invite you to read through this section of our site, so you can learn more about our standards and about the impact your membership has helped make— including what makes a product sustainable or socially-conscious! If you have a moment, please also take a peek at our Impact Reports for more in-depth information about commitment to ethical manufacturing, as well as list of recent products the impact the made, our code of conduct, and what we are working on in the future to continue offering sustainable, ethically made goods and more on our artisan partners. And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We have decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s). To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items. This has been a huge hit, as most members love stocking up on past favorite items! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team ([email protected]) as we will always be happy to make it right. It truly saddens us to hear you express quality issues, as we commit long hours to ensuring all products meet our standards. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. Our team has reached out to receive additional information regarding your experience so that we may locate your Alltrue account — we look forward to connecting with you soon! We hope our commitment to transparency and constant improvement is clear, and we would love to have your continued support!

Response from AlltrueMar 30, 2023

Hi AP, We are so sorry to hear of any damaged items in your Winter Box, how upsetting! We would love to make this right and replace any damaged products. Please be on the lookout for an email from our Support team shortly.

Response from AlltrueMar 30, 2023

Hi Imani! Thank you for being a longtime member with us (since 2018!!) and for taking the time to leave us a review :) This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more. Alltrue (formerly CAUSEBOX, as you know) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box. That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option. I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.