Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living.At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives.More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.
Alltrue (alltrue.com) has 392 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
alltrue.com
Website
alltrue.com
Category
Malls & Marketplaces
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have cancelled my subscription via AllTrue's website and through emails, at least five times. I continue to receive boxes of products I will NEVER use, as I do not use make up. The majority of the time some sort of makeup is exactly what I receive. I finally had to contact my vredit card company to tell them to refuse charges from this company.
Response from AlltrueMay 15, 2026
Hi Pam!
We're terribly sorry to hear of any issue. While we were unable to locate a cancellation request in your account or any related communication from your contact information, a member of our team has reached out to you directly to see how we may be able to assist further and help resolve the situation.
Please also know that our team is always happy to help and can be reached anytime at [email protected] or through the chat feature on our site.
SC
Stephanie C.
Missing items
Missing items , difficulty getting them, email not sent for pick up date etc
Response from AlltrueMay 14, 2026
Hi Stephanie,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you’ve experienced a shipment with missing items and may not have been receiving your shipping confirmation emails.
If an order ever experiences a fulfillment issue, you’re always welcome to contact us at [email protected] or through the chat feature on our site. This allows our team to resolve the issue as quickly as possible while also alerting our fulfillment center so the matter can be properly reviewed and addressed. Additionally, you should receive a shipping confirmation email each time an order ships, including tracking information for your delivery.
A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years.
CA
Campbell A.
Save your money
Canadian here... Website purposefully vague and consistently buggy, hard to find information, shipment dates inaccurate. For instance, it's 4/8/26, and the 'my box' info shows "spring box coming soon!". We've already received them and are waiting on delivery for summer box - of which there is NO info on dates.
Product choices no better than fff or any other place. Not worth the hassle, the money and the consistent feeling you're being jipped.
Response from AlltrueMay 12, 2026
Hi Angela, I am so sorry to hear of any frustrations caused, and appreciate you taking the time to share your feedback! It looks like you were able to connect with our team and a fix was applied to the display issue in your account and we were able to share the tracking for your Spring Box. We apologize again as this was clearly confusing to see 'Summer' instead of 'Spring' listed in your orders page.
We hope we were able to fully resolve the issue for you, but please don’t hesitate to reach back out to our Support team if there’s anything further we can assist with. Have a great rest of your day!
Xo,
The Alltrue Team
AS
Amy S.
I used to love this but…
I used to love this when it was CauseBox. Now it’s just become cheap crap that no one needs and it barely usable. Can’t be even close to $250 in value. It’s really just trash. It’s like, stuff companies couldn’t sell due to quality issues. I can’t use most of what I got, and it’s often broken. Would not recommend this company any longer. I wish I could, but it’s just a scam at this point.
AN
Anna
Shady business practices!
I placed an order at the end of May. I immediately received an email with a payment confirmation, but no order confirmation number or order details. After about a month, I still hadn’t received my products. I contacted customer service and was told very vaguely that my order would ship “sometime in June or July.” June was nearly over at that point, so I just hoped it would come “sometime in July.” I JUST received my box yesterday…more than two months after I placed the order. No shipment confirmation sent (even though they promised to send one once the order shipped), but I did receive an email a few days ago saying that two of the items I ordered were not available and that they issued a refund for those (after keeping my money for two months). Additionally, when I opened the box I noticed that the items in the box are all dirty and of poor quality. I’m super disappointed this site and will not purchase again. $220 for a box of junk.
BP
Brittany P.
Will steal your money
This company charges people for their products and then doesn’t send the product. When you try to contact customer service to find out what happened or get a refund, they ghost you. They are essentially stealing.
NB
Nancy B.
This is a total scam
This is a total scam, a money suck. They send the cheapest stuff and advertise products that they won't send. What a waste of money. So, disappointed that my friend gifted me this.
EF
Evann F.
An online liquidator scammer
I placed an order with them that was for 2 mystery boxes; 1 for wellness and 2 for home decor. It took over a month to receive the order and when I did the well box consisted of 9 liquid hand soaps and some other things that were fine, but 9 of the same hand soaps! And the home decor hit consisted on 2 sets of white queen sheets, exactly the same. I emailed the company to let them know how disappointed I was in receiving multiples of the same thing in a box that was supposed to have a variety of things. They said they would send me replacement boxes, which I agreed as a nice solution but I never received the replacements. I emailed them several times and the answer was always the same, that they should ship out in 1-2 weeks. They began saying that on February 4th. It’s now March 19th and still nothing. This company is a scam and they don’t make good on their word. They are an online liquidator and you have no control over your purchases. So gross.
Response from AlltrueMar 19, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear about the fulfillment issues and delays with your replacement order. We’d love to clarify a few details.
As mentioned during our Warehouse Sale this past winter, this was a unique event related to our warehouse move, offering up to 80% off on select items. Unlike our regular Market openings, all products were sold as-is and at deep discounts. This was our first-ever Warehouse Sale (and warehouse move), and we want to assure you that we are not a liquidator (in fact, quite the opposite)! At Alltrue, we are committed to providing products that are produced with respect for human rights and the environment. Our team carefully curates products from brand partners and suppliers who share these values. Although the way in which we run our markets helps to ensure we limit any waste or over-buying, over the past nearly 10 years, we did have some extra product, and we were excited to offer this to our customers at incredible prices during this special sale.
Regarding your Mystery Bundles purchase, we sincerely apologize for the fulfillment error you experienced in receiving repeat products. We quickly worked to resolve this by sending replacement items, but, as we do hope was communicated, due to the ongoing warehouse move, the replacement order would be slightly delayed. Unfortunately, adding to the delay, were the recently implemented tariffs, as the order was shipping from the US to Canada. We have been reviewing the most efficient and cost-effective way to accommodate these changes, as often times sending packages is now costing more than the entire order itself. Again, this is certainly not a typical situation, and we are sorry your replacement order was affected. We truly understand how frustrating this must have been, and we appreciate your patience during this time.
We’re happy to confirm your replacement order has now shipped, and you should have received tracking information via email. If you have any further questions or need assistance, please don’t hesitate to reach out to our team at [email protected].
