AlltrueReviews of alltrue.com

Causebox was great, but when this company changed its name to Alltrue it became ALL LIES! My summer box and add-ons that they happily charged me up front for took almost two months to ship. I unsubscribed from their marketing emails because of was feeling spammed by them. Turns out that you cannot opt out of their spam and still receive your notifications for customizations like other subscription boxes, so my fall box customizations apparently came and went without my knowledge. Also, during that time I moved entirely across the country for my job. They sent my box to my old address. When I got the notification from FedEx that the box was heading to Las Vegas instead of Baltimore, I contacted their horrific customer service who took no responsibility and told me, in essence, that I was out of luck. When I responded with I will be cancelling my annual subscription, another rep took over who was very apologetic and stated they would send a new box to my current address and what customizations would I like. When I responded that I have severe allergies and tend to stay away from a lot of consumable products, she explained that they were already sending my box but she would send me the necklace and bag as replacements for the two consumables and to just give those to a friend. I got the two items that were “substituted” but never received the replacement box she said was sent. This box is a ripoff and I cancelled my membership.

I ordered the subscription box and a order on the side they took my money, but have not sent anything! I ordered September 5th it’s now October 16th Rip off do not order from here

They changed their name from causebox to alltrue because of all the negative feedback. If you’re quarterly you can’t customize but you won’t realize that until after you pay. Boxes take months. Funny, cause other subs use fedex (such as barkbox) and it’s lightening fast. Products can be found far cheaper at Marshall’s or TJ Max especially since there’s usually only one or two items that tempt me. The bags they feature often look nice in their photo But are all ‘vegan leather’ - that means fake leather, cheap vinyl material ugh ugh. Value of items is inflated in their description. They will tell you that a bag retails for 76$ + lol. Who would ever pay that for cheap man made material (think type of purse you would find at Express or H&M)

The reviews the past year are all the same. Horrible customer service, late deliveries, and useless products for $50-55 USA or almost $80 Canadian. Save your money, this company is not ethical and doesn’t care about their customers. I will be cancelling at the end of this year once I receive last box as they do not offer any refunds. That tells you something right there 😞

So many reasons why I will never buy another box from them… first, they make you think you can customize your whole box and make you give your credit card info BEFORE you can make any selections. I should have known something shady was up. Next, I’ve paid my money but I can only choose 3 items and the thing I signed up for wasn’t an option. It took 2 months after I paid for my box to arrive. It came all broken apart and missing items! What was in the box was different things than the full spoilers advertised (nail products and face stuff that was not on the list and missing lip balm trio that “everyone gets”). And the item I selected was the wrong set of nesting bowls! It was supposed to be a set of 5 bamboo bowls and I got a set of 3 ceramic bowls. It was like they ran out of actual items and just shipped my random leftovers. I wrote to customer service and they’ve ghosted me. So sad, too bad. Don’t let them fool you… don’t do it girl!

Ugh. I ordered the Summer Welcome box June 20th. Now that summer is almost over, it just arrived. And HUGE disappointment. I paid $60 to wait 2 months for a bunch of crap I could’ve bought one at a time for cheaper. The earrings they sent, made in China and damaged. So save your money. Unless you’re an “influencer” it will take months to get what you paid for. And it will only be like 5 or 6 things. HARD PASS. Oh, and customer service sticks to the script and isn’t really all that helpful.

i agree w the other reviewer that the rebranding of this co was for a bad reason. don't waste your money.

Alltrue took my money for an annual subscription in early January. Apparently too late to get a winter box that supposedly shipped in February but I figured, oh well, I'll get the spring box first and get a winter box next year. My spring box went pretty smoothly as they got me my items like a month or two after I customized but I figured it was a fluke to have it take so long. Summer customization came around in late May and I ordered nearly $600 of items from the add on market. Big mistake. It's now mid August, they lost three of my boxes, totalling over $300. I recieved the other orders in the first week of August so over two months after I paid, there's no way to verify the items I got in my box are actually the ones I chose during customization because they don't let you see your choices after you finish. They ship with FedEx which just makes their shipping timelines even longer since both companies are so slow. There is zero communication or transparency from Alltrue/Causebox about what is happening. If you inquire they'll tell you they lost your box but to just wait it out. The rebranding is confusing as can be. They appear to lie and make up excuses when asked for answers by their customers. They don't seem to be focused on their original message anymore and certainly don't seem to care about customer satisfaction. Just go take a look at the Instagram comments if you want a taste of what people think of this company. I'm so frustrated with Alltrue. Do everything in your power to not give this company your money.