AlltrueReviews of alltrue.com

Like so many others who have complained about this company, I cannot get Alltrue to cancel my subscription. As background: 1- I subscribed to a quarterly subscription to Causebox, a company whose mission and products I support. I received 3 shipments from Causebox, which I paid for on a quarterly basis. I did not subscribe to the annual Causebox program, which would have allowed me to select which products would be shipped because I did not want to be committed for a year. 2- Causebox sent me a notification that they were now Alltrue when I received my first shipment from Alltrue. The products did not match what Causebox promoted (sustainable products from underserved artisans) and I immediately canceled my subscription so I would NOT receive any additional shipments. 3- While I was out of the country, a second Alltrue shipment arrived. It was charged to my credit card and again I re-canceled my subscription. I was surprised to receive notification that the next quarter's Alltrue box was in process and checked the website, which did indicate that my subscription was canceled. No place on my log-in page was there any information about this being an annual, non-cancellable subscription. 4- I reached out to Alltrue by email to request that they not ship the box and verify that my subscription was canceled. I received an email from Alltrue explaining that my cancellation was to not renew my annual subscription and I not only am I liable for the box in the process but two future boxes as well. This company is unethical: I NEVER enrolled for an annual subscription. And it is not even true to its stated mission which says: “We are committed to delivering delightful goods made fairly and sustainably by brands doing their part to better the world. We believe everyone should have access to low-waste, sustainable alternatives without a price barrier to entry. We’re building a membership with a heart — a place to discover brands and products that are using business as a force for good. Between our flagship seasonal boxes, socially-conscious marketplaces, and in-depth content, we’re shining a light on all good things, and cultivating a community rooted in consideration, compassion, and the potential for collective change.” Company ships cheap products made in China and India. The most recent box included a cheap polyester knitted cap and metal food containers (I guess as an alternative to fast food packaging). You cannot microwave food containers, so they don’t make sense for taking food to work. It also included tea from India that is overpackaged in a metal tin inside a master carton. Nail polish? Cheap earrings? I don’t think any of those products qualify for anything that is sustainable, low-waste or compassionate. Then the company claims that the products have a more than $200 retail value. Products don’t even cost half of the $49/ box cost. Total ripoff.

One star is far too many for this scheming and scamming company. In spite of not receiving a fall box and then not being able to select items in the winter box, I was told I cannot cancel my membership. I can cancel the automatic re-subscribe, however, that hardly mitigates the loss of two boxes. Buyer Beware: Alltrue tosses out words like contractual agreement that insinuate I cannot break a contract while they continue to violate the contract.

This is a scam. They promised to send a certain item and the item was not in the shipment. I contacted them and they refused to rectify the problem.

DO NOT ORDER. I have yet to receive my box after ordering in august and there is now easy way to contact customer service. You’d think a company like this would have a phone number??? Please save your money and do not order this.

Horrible company! Just trying to take advantage of customers to make a buck! There is actually NO customer service. If you have a problem - Good Luck. Stay away

It is impossible to underestimate this company. They are absolutely the worst. Customized on the first day, yet they're out of my choices. Shipping is a nightmare. Terrible canned customer service responses "We are so sorry to hear....", but no actual help, and they refuse to refund subscriptions. The worst shipping schedule - still waiting a month later for my box to arrive (only 60 miles from where it was shipped). It has travelled the across the US 3 times now, and literally could have been walked here in that time. (They blame the shipping company.) DO NOT GIVE THEM ANY $$$, THEY ARE HORRENDOUS!

Garbage. The boxes are months behind and the products are crap. They changed their name to get away from their old bad reviews! I would not recommend this box (FWIW I am waiting for my Fall box still, a month behins)

I ordered a customized quarterly box that was sent to me as a promo and they didn't send me the items I chose. When I told them they made a mistake and could they please exchange the items I didn't choose for the ones I did, they refused and kept coming up with a different lie every time as to why I didn't receive my items. They are very deceitful, if you are hoping to get the items you picked don't order from them.