AlltrueReviews of alltrue.com

I just read Alltrue has declared bankruptcy and employees have been laid off. Like many others my membership was renewed but the no box delivery. I have opened a case with my CC company for a refund.

I placed an order with them months ago. They assured me that my order would go out at the end of April. It is now the middle of May. According to their website it is still awaiting shipment and I am unable to contact them at all. It keeps saying that they are having technical difficulties. I am not sure what to do at this point but I would not suggest ordering from them.

I have not received my Spring package. I cannot get a hold of anyone because one, they don't have a phone number and two, the website is down to email them. I don't even know if the company is still in business. If I don't hear from them soon, I'm going to contact Amex with a dispute on the charges. Not to be able to get ahold of a company is the pits. Bad business policy.

This company sucks. They charged me over $300 to renew without warning and when I started having issues with a missing shipment just refused to answer my emails. It's been a month and all I get is an automated response saying someone will contact me in 24-48 hours and yet, it's been a month!!! Straight up, don't waste your money or time cause this is clearly a goat rodeo. I mean they don't even have a phone number - I should have seen that and known this was a scam.

As everyone else is saying, they take FOREVER to ship your items, and some come in poor shape or iffy quality. They also charge waaay more than necessary. My personal bad experience with them is that they charged me more than I agreed to paying, and they blamed it on the dollar exchange rate (I'm Canadian) and a 10$ credit on my account. First of all, if I have a 10$ credit, why was I CHARGED an extra 10$? That's not what credit means! I also did the math for the exchange rate and they still charged me 30$ more than what the exchange rate is worth. They blamed it on my bank, however, I have had the same bank for over a decade and have ordered many things from outside my country and I have never had an issue like this before. This is absolutely a scam.

The only reason I ordered a box was because my wife was eyeing a bag they advertised. Not only did the bag not come in the box, it came wayy after Christmas (I ordered in November). The website is terrible, had trouble logging in. It says your can customize, but I was unable to. Horrible service. They refunded me for the automatic renewal, but not the disappointment box.

just got my winter box and it is terrible nothing like what they showed it was a true waste of my money, show some many cute stuff and got nothing even close to what they said i would get and everytime you talk to them they have an excuse for it not getting shipped yet.

Don’t waste your money on this company! I’ve been patiently (and now impatiently) waiting on my winter box, paid for way back in November of 2021. The company is full of excuses, and I’m not the only customer who is tired of waiting. They’re now promoting the spring box, while not yet fulfilling the winter box orders. I can’t even file a dispute with my bank, because Alltrue charged me more than 90 days ago. Their behavior is inexcusable!