AlltentsReviews of alltents.com

Overall, I am very pleased with my purchase of the 20 x 39 Pro Party Tent. It is a well made tent and provided the perfect shelter from the rain and the intense sun. The tent was set up for about a week, during which we experienced a few heavy downpours and intense wind (always my luck!), so I was glad that I also purchased a tie down kit and weighted water bags. They came in handy! Initially I only received a partial shipment , with the boxes and some of the items being damaged during shipment. Customer service responded promptly with a new shipment of the missing and replacement pieces (plus a few extra, thank-you). Although the missing parts did not arrive in time for my first summer event, we were able to use the tent for another event. The tent went together easily, with the help of a few extra people to raise the tent. We will be using this tent a few more times this summer! Due to the heavy downpours I did have water pooling on the canopy which we continually had to remove. We could not keep up with it during the night, so in one instance the grommet on the canopy pulled away from the tarp. The roof supports that came with the tent were suppose to correct this, so I am assuming I made a mistake with the assembly and will be reaching out to customer service with their suggestions for future set-up. Again, this is a great tent for the price. I am hoping to purchase just the 20 foot roof tarp for smaller events that I will be hosting. I would definitely recommend this tent. The quality is excellent and you can't beat the customer service, they were easy to reach and available to address all my questions and concerns.

The tent arrived quickly and set up was relatively easy (have a few people on hand to help out!). It really protected us from the brutal sun during our event and wrapped up easily. Buy the carrying totes for easy storage - they're worth it!

Speaking with my son so that we could purchase the exact tent we were looking for for out gathering.

We received 2 of 3 boxes - missing the poles - lost in transit. I sent in an inquiry and with no issue they realized the issue (still not knowing if the original box would be delivered) and sent another box of poles. We received this one no issue. No hassle at all - great customer service. Donnea L. was great. Unfortunately this type of great service is lacking with many companies - not so with Alltents.

Exceptional, caring customer service. Donnea was thorough in obtaining answers to my questions where she didn’t have them. She stayed in active communication with me throughout the transaction.

The tent is great! Better than expected and it went up in a flash. Thanks!

Just a follow up. I did contact All-tent and told them about the 3 bent pole I recieved from shipping. One was beyond fixable. They sent a few replacement poles with-in a week. Kudos to All-Tent and Thank You!!

Customer Service was great! Replied within reasonable time! I told them what parts i needed replaced and they got everything i needed and ordered right away.