AlltentsReviews of alltents.com

Trying to return the item and no one gets back to me over the phone

The tent arrived in a timely manner, ordered it Sunday evening & it arrived Thursday evening. We went to put it up on Friday for a party on Saturday & the top of the tent was received with multiple holes in it. I tried many times to call and would be sent to a voice mail. I left a message with NO return calls, sent an email and a contact form and got 1 response requesting more information & that they would prioritize a shipment of tarp on Monday. I sent them the requested information within an hour of receiving the email & asked if we could out white duct tape on the hole to still be able to use it for my grandson's party. I Just sent a follow up email being it is now Wednesday & I have not heard from them. I get things happen, but it is disappointing that their product is not inspected prior to selling/shipping and the customer service is not to what I would have expected with communication. regardless of the time of day you call it seems like all phone calls are automatically sent to a voicemail. If there was better communication, even if it's they are short staffed or out of the office I would have given a better rating even with the product arriving damaged. We ended up putting a lot of money out for this product for our grandson's birthday party due to impending rain, it was money that we really didn't want to spend right now so I hope they will follow through and make good on the purchase. Trying to keep some faith in this company.

I ordered the tent over a week ago. I'm in NJ and it's raining. Tomorrow I have a Father's Day event. Everything has been ruined, including putting up the tent and decorating. It's a lie that they deliver in 3 days. I'm disappointed to have bought from this company.

DO NOT BUY FROM THIS COMPANY. I spent over $1,700 on a tent from All Tents — paid extra for reinforcement — and the thing collapsed the first time I used it. Not in a storm, not in high winds — just a regular day. It was set up for my son's graduation party and by the next morning, it was on the ground, completely bent and unusable. The metal was thin, weak, and cheap, even though I paid extra for it to be stronger. I called them immediately on June 7th, left voicemails clearly asking for a refund — and heard nothing back. Total silence for 5 days, and then suddenly today, June 12th, they reply and tell me I'm “outside the 30-day return window.” That’s not even true, I ordered it on May 12th, it was delivered on the 21st, and it I used it for the first time on June 6 and it collapsed the next day on June 7th. I truly believe they ignored me on purpose because I said in my first voicemail on June 7th that I was requesting a refund. I’ve never felt so ripped off. This was supposed to be a quality product, it was expensive and it lasted less than 24 hours. And now I’m just being shrugged off. If you're considering buying from this company, don’t. They don’t stand behind their products, they don’t care once they have your money, and they’ll hide behind policies even when the product clearly fails on first use. I will never buy from All Tents again.

I ordered a 16x32’ tent and was sent a 20’x20’ tent instead , I tried to contact the company several times to correct the mistake with no response