AlltentsReviews of alltents.com

I purchased a canopy for your company. After the first party, we were cleaning up because it started to rain. It was not windy so I decided to leave a tent up. I do not realize that the rain during the night would cave in the canopy. When I got sat with customer service. They basically said there was not much they can do under the warranty. After speaking to Donnea she was able to look into it for me and got me a slight discount on a replacement for the frame. It was greatly appreciated because at first they basically said there was not much they could do for me. In a long run I have a brand new canopy have some spare parts from the one that collapsed, and I was pleased with the customer service. At least they helped me out with the price of buying the second canopy.

The material was high-quality and everything was easy to put together.

Customer service is awesome. Really on top of the process and responsive. As some customers have noted, parts can be damaged in delivery. I think that has to do with the carrier. Two parts (out of hundreds) were damaged during shipment, and customer service quickly replaced them (with the added bonus of two additional of each). One additional part bent during set up and that part was quickly replaced by Alltents as well. Great product and great customer service.

Shipping was super fast! I ordered the tent on Sunday and it was at my house on Wednesday. The package arrived a little rough, the box with the connectors was almost broke open, but everything was there and installation is pretty simple after watching their video on the tent's page. I would also say this is a huge step up from the pop up tents. I have left this tent up for over a week in heavy rain and wind and thunderstorms and it's doing great! I will say that I did have it secured down pretty well with 14in large tent stakes on each leg, but it did not budge even in my sloped yard. Definitely worth the money if you are tired of pop ups not lasting through some heavy rain.

They were fast, efficient, and very helpful. 10/10

I am a very tough grader, but I have to give the Product, Website, Delivery and Support a 5 Star review. The Website helped me find the perfect tent to fit the space needed. The discount coupon was a bonus. The product was delivered in the window specified. The directions for assembly were spot on. It took me longer than expected but that is on me. It came with the exact number of parts. The materials are very strong and were able to stand up to a FedEx delivery. If I had to suggest anything, it would be to find another delivery company. The boxes were mangled as I usually find from FedEx, but the product is strong enough to stand up to that torture. The only suggestion I would make regarding the product is to provide extra ties on the end flaps. The two in the middle work very well and they are holding up not only the door but the rest of the flaps as well and it only hangs down and extra inch on the ends, but it works very well as is. I know it is a small modification, but that's the only product suggestion I have. So far the tent is standing up to 20 MPH winds with no problems at all. The look of the product is very professional and all of my neighbors are already asking to borrow it. This has the best buying experience in a long time and I don't say that lightly. I wish more vendors could follow your example. Thank you for the experience...Gary V.

I’ve been treated with the best customer service. The communication and service is top notch and I would recommend Alltents to anyone because of the service. The product (10x20 Canopy) is great quality and easy to use.

Fast shipping, well constructed, assembly was fairly easy considering I did it by myself. Glad I ignored the negative reviews.