AlltentsReviews of alltents.com

ORIGINAL: Boxes came ripped open and missing pieces. I tried calling 5 times and emailing their customer service. They apologized and asked for pictures, but a week later and I still don't have any communication about replacing the missing pieces or when they will come. The tent itself is good, but the customer service is atrocious. EDITED: I updated the rating for AllTents from 1 star to 3 stars. It took almost a month for them to remedy the problem, but they have apologized and shipped the missing pieces. The tent itself worked well even in the rain and wind and we got a lot of compliments on it, but if you are leaving it up you will need to buy better guy lines (or ratchet straps) and anchors.

The packaging and/or shipping was awful. The tent is great. Hoping it survives the winter.

The company was great!! The shipping company sucks I was supposed to have it before the weekend so I could bring to camp and install Half of it didn’t arrive until Sunday morning and they just threw it on the ground FedEx sucks

The tent legs are not as sturdy as I expected. In fact, one of them came with a bend/buckle in it that made it really difficult to set up and take down. The whole frame is compromised because of this weakness. The bend/buckle did not happen in shipping because the outside box was not damaged in any way. I did not have time to do a test run with setting it up before I had to use it for the first time at an event. I couldn't send it back because I had to use it. The 10 x 10 canopy and frame that I purchased from Walmart was sturdier with stronger legs and it lasted for many years. On a positive note, I love the cream/canvas color, and the canopy and sidewall completely kept the rain out during an unexpected storm.

I have only had the opportunity to use the tent once since I received it. The tent itself seems great so far. But the carry bag has already ripped after the first timing using it. I am not sure how long it will hold up and the tent will be very difficult to transport without it.

Had a small cut in the top.