Brandin B.
Mixed Experience
I had a mixed experience with this transport company. Initially, communication was strong, and I was provided with a signed contract for $345, which gave me confidence moving forward. However, on the day of transport, I was informed the cost had increased to $699. While they did reduce it to $599, citing that I was a “friendly customer,” it was still frustrating to receive such a significant price change without prior notice. I understand that fuel costs can fluctuate, but transparency ahead of time would have made a big difference. The situation became more complicated when the original driver’s truck broke down and a second driver had to be dispatched. Thankfully, the replacement driver arrived on schedule and kept everything on track timing-wise. However, the dispatch team failed to communicate an updated price for this second driver. This wasn’t discovered until delivery, when the driver would not release the vehicle to my family without an additional $201. When I contacted the company, I spoke with the manager, Sam, who acknowledged that the lack of communication was their fault. Despite this, the company did not resolve the issue directly with the driver, and my family had to pay the additional amount to receive the vehicle. I was told a check would be mailed to reimburse the difference, but I am still waiting for that payment. On a positive note, the second driver, Fernando, was excellent. His communication throughout the process and updates along his route were very helpful. Unfortunately, both he and I were put in a difficult position due to the dispatch team’s error. In the end, I am grateful the truck arrived in time for my nephew’s 16th birthday, but the overall experience was stressful and could have been avoided with better communication and follow-through.