Wess R.
I spoke with James who gave me a great…
I spoke with James who gave me a great price on transporting a vehicle from Georgia to Idaho. He said they would be there the next day, then the next day, then the next day. Once the transport finally showed up, James advised me that they needed to change the price, which was almost double the contract price first agreed too. Due to the company breaking contract and charging double once they had my vehicle, I would not recommend them, unless you don’t mind getting charged double.
Response from All States Car MoversApr 14, 2026
Thank you for sharing your feedback. We truly value all customer experiences, as they help us improve and maintain transparency in our services. First and foremost, we sincerely apologize for any frustration or inconvenience you experienced during your shipment. We understand how important it is for pricing and scheduling to remain consistent, and we regret that this situation did not meet your expectations. Regarding the pricing adjustment, we would like to clarify that, in rare cases, unforeseen market conditions—particularly sudden increases in fuel rates and carrier operating costs—can impact the final transport price. While we always strive to honor the initially agreed quote, there are instances where carriers request adjustments due to these external factors, especially when availability becomes limited. That being said, we acknowledge that this should have been communicated more clearly and proactively before proceeding. Transparency is extremely important to us, and we are actively working with our dispatch and carrier teams to ensure better communication and smoother coordination moving forward. We also apologize for the delays in pickup timing. While we aim to provide accurate scheduling, transport logistics can sometimes be affected by route changes, driver availability, and other operational challenges. Your feedback is taken very seriously, and we appreciate you bringing this to our attention. We would welcome the opportunity to discuss this matter further and work toward a resolution. Thank you again for your feedback. Sincerely, All States Car Movers LLC Customer Support Team