Robert D.
ALLSTATE IDENTITY PROTECTION TOTALLY WORTHLESS
On 10/20/2023 my wife and I had our identities stolen and several of our financial accounts were attacked. Allstate "Identity Protection" totally missed EVERY compromise and CONTINUES to report our risk as "low". Thank God we also had a free LIFELOCK subscription that the Louisiana DMV provided (after that department was hacked). LIFELOCK caught every infraction and notified us of the corrective measures to take within minutes of the compromises. I still can't believe after 6 weeks of the initial attacks that Allstate is still CLUELESS!
Response from Allstate Identity ProtectionNov 29, 2023
Robert, we're very sorry to hear about your experience. We've been told our customer care team has been trying to contact you. It appears the product you have is a restoration product to provide restoration if you are the victim of identity theft, not a preventative product that provides monitoring. If you'd like for us to further escalate your situation please send us an email at [email protected] or call our customer care team at (800) 789-2720 and we'd be happy to assist and help restore your identity.