Customer
Customer service and care
Customer service and care
Response from Allstate Identity ProtectionSep 26, 2024
Thank you for taking the time to leave us a review! We appreciate your feedback!

we protect what makes you, you. Protecting your identity and privacy has never been easier. We help you safeguard your personal information, the data you share, and the relationships you treasure. Our proprietary monitoring tools help you identify threats to your identity and finances with all-in-one financial fraud protection, identity theft protection, and cybersecurity for the whole family. Cyber coverage that's award-winning1 Unbeatable online and device security for the whole family. Our cyber plan includes the most advanced malware detection in the market, a premium VPN, a password manager, and more! Up to $2 million expense coverage† Did you know? Not only do we cover many of your out-of-pocket costs for fraud, but we also reimburse funds stolen from 401(k)s, HSAs, tax returns, and more. Family digital safety tools The most comprehensive parental control features available. Monitor 30+ popular apps, manage screen time, filter websites, and more. 24/7 support, 365 days a year Whether you need help accessing your account or restoring your identity, we're with you from start to finish. Allstate Identity Protection has been recognized as the 2023 Best Identity Theft Protection Service for Families by Bankrate. learn more consumer plans employer plans Elder Fraud Center Content Hub Unemployment Fraud Center Allstate Identity Protection is offered and serviced by InfoArmor, Inc., a subsidiary of The Allstate Corporation. Some features are only available on select plans, and require additional activation after enrollment. Terms and conditions apply. 1: https://www.bitdefender.com/solutions/awards.html † Identity theft insurance covering expense and stolen funds reimbursement is underwritten by American Bankers Insurance Company of Florida, an Assurant company. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for ter
Allstate Identity Protection (allstateidentityprotection.com) has 388 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Excellent

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Excellent
Showing 261 reviews with 5 stars · Clear filters
Customer
Customer service and care
Response from Allstate Identity ProtectionSep 26, 2024
Thank you for taking the time to leave us a review! We appreciate your feedback!
Terrence H.
Got my issues fixed before expected time
Response from Allstate Identity ProtectionSep 12, 2024
We're thrilled to hear that your issue was resolved ahead of schedule. We appreciate your kind words and are glad we could help.
Debbi
Quick response to notification of unknown credit check. I was then connected with a restoration specialist that assisted with getting the credit card company to shut down the request. Bina also assisted me with putting a freeze on my credit, as well providing other tips to help protect my identity.
Response from Allstate Identity ProtectionSep 5, 2024
We appreciate you taking the time to share your experience. We're glad to hear that you received a quick response and that our restoration specialist was able to assist you.
Laurie
Agent I worked with was fantastic. Efficient, Professional, Courteous.
Response from Allstate Identity ProtectionSep 3, 2024
We're so glad to hear you had a positive experience with our agent. We strive to provide excellent customer service, and we're thrilled to know that our agent met your expectations.
TJD
Company stayed on top of my case which involved credit card fraud. Always a delight to have the worry free feeling in my life to know that whenever a fraudulent transaction is initiated, All State identity protection will notify me immediately.
Response from Allstate Identity ProtectionSep 3, 2024
We appreciate you taking the time to share your positive experience with our identity protection services. We are glad to hear that you felt supported and informed throughout the process of dealing with credit card fraud. Your feedback is valuable to us as we strive to provide excellent customer service.
Tejia R.
After notification of my identity being exposed, Allstate Identity Protection immediately tracked down source, instructed/guided me through the process with follow-up and further instructions via email moving forward.
Response from Allstate Identity ProtectionSep 3, 2024
We appreciate you taking the time to share your experience. We're glad to hear that our Identity Protection team was able to assist you in a timely and helpful manner.
Susan M.
I felt that I was the only person that mattered! The goal was to get my problem fixed.
Response from Allstate Identity ProtectionAug 1, 2024
We appreciate you taking the time to share your feedback. It's important to us that every customer feels heard and valued. We are happy your problem was fixed. If you need any additional support don't hesitate to contact us anytime!
Beth M.
Kiana was calming and supportive during a stressful time when not only was my identity as finances being threatened but also my cat was suddenly hospitalized during the process. She patiently explained and walked me through every step and took time to ensure I wasn’t overwhelmed. She offered to call give me breaks during the process knowing I was emotionally exhausted.
Response from Allstate Identity ProtectionJul 31, 2024
We're so glad to hear that Kiana was able to provide you with the support and understanding you needed during such a difficult time. It's heartwarming to know that she went above and beyond to help you navigate a stressful situation. We appreciate you taking the time to share your positive experience and will pass on the feedback to Kiana's manager!