Santa Fe V.
A good idea that could be better.
The accommodations were clean and comfortable. Lighting in the main room was VERY dim. Our king size bed was made up with queen sheets which meant that all of the bedding came apart the minute we got on the bed. Staff seemed to be a problem. Check in was a nightmare. We were supposed to check in at an automated kiosk with no staff in attendance. However, the kiosk was broken. No one had checked to make sure that it was in working order before they went home for the night. So no one was there to help. The phone number beside the kiosk was useless...the person on the other end was in Utah and had no way to contact staff. There was a question about the bill, and staff could not explain it. There was no information in the room about what the amenities were and where they were located.


