AlloymantoolsReviews of alloymantools.com

It was easy to chat with someone and I received answers to my questions about a warranty.

I bought the apiw1200 alloy power impact wrench with two batteries and a charger, but only one battery came with the package.I got hold of the customer service through a text.They responded back to me very quick, i told them that I did not receive the extra battery. And in no time they sent me a new battery. I just want to say I have never had a customer service. Response, like this before, they were very helpful. As far as a product I haven't used it yet, but I'm sure it'll do the job that I need it for.

I ordered their blower for cleaning out gutters from Amazon. It worked for about two hours, then quit working. After a couple of emails they replaced the blower. After using 15 minutes that blower quit working. The return process for the two defective blowers is very involved, requiring photos and videos. Another option was simply provide me with labels to return both defective blowers. Having no luck getting the labels so I can return the product and get a refund. Customer service keeps telling me they’re waiting on the escalation team. If you deal with this company and have to deal with customer service good luck.

They went above and beon and very helpful and when ordering from them you talk to a person and very quick on service i highly would reccammen them good tools up there with dewalt and milwaukee but lower prices thanks appreciate your help happy Thanksgiving

I ordered the wireless tiller and after I drained both batteries I went to plug one into the charger and the charger popped and smelled like something was burning. I found their email on the back of the battery and emailed them what had happened. They responded to my email and I was just going to buy a replacement but they asked when I bought it as it may still be under warranty. It was! They asked for the invoice # and said they’d send a replacement. Within a week I had the replacement. I was very surprised and extremely pleased with the customer service.

I had a minor issue with one of the batteries for a pole saw that I ordered. I called the customer service number and was connected to Mauricio, who was fantastic. Unlike many other companies that provide customer service, I could understand him, which is very important to me, an old guy of 77 who remembers the way things used to work. Over a 2-day period, Mauricio contacted me numerous times to solve my issue, which he did with my complete satisfaction. I am now a lifelong customer and fan of Alloyman. Mauricio deserves a raise!! - Bob

I never received what I ordered, it seems this company is in china and not even on American soil. It’s an absolute scam!

They went above and beyond to resolve a minor issue. I have used the cultivator and am happy with the purchase. It will serve me well.